People Lead Customer Relations (w/m/div)

Do you like to work authentically at the level of human beings? Then come to us! We, the Sparda-Bank Berlin with approx. 800 colleagues are working as a cooperative bank in and for the East of Germany. For our 470,000 private customers we are all working daily to create positive customer experiences. Our actions and contact points always depend on the needs of our customers. Banking for, with and from people! We renew our area of sales and look for you as a disciplinary leadership: People Lead Customer Relations (w/m/div) Thuringia, Mecklenburg-Vorpommern or Brandenburg | Full-time

Leading, promoting and demanding, remote and on-site – and at any time in line with the leadership of the Sparda Bank: We are re-establishing our sales and you take over the disciplinary leadership of up to 35 employees and executives across the site. You work side by side with the team's professional leadership and have a significant impact on the financial success and the Bank's risk and security profile in your position. To enable us to raise our sales to the next level, you are responsible as part of a collaborative team of 13 People Leads to set up a customer-centric customer relationship feature. The development of your team is your first priority: you communicate the current and future collective development needs transparently, promote the systematic up-and-down skills and, of course, have the necessary skills in mind. The professional and personal development of the employees will help you actively, individually and based on strength and bring them forward through self-developed development and feedback formats. With fair, well-thought-out assessment and personal-relevant decisions and the support of the employees in individual human concerns, you also promote a trusted, development-oriented work and leadership environment.

You bring extensive experience in the disciplinary leadership of employees, in leadership from distance, as well as in the separation of disciplinary and professional leadership. In personnel development, feedback, assessment and development talks you have a strong knowledge. You are experienced in the areas of personnel selection, onboarding, development and assessment. A completed university degree or a comparable qualification with reference to sales forms your technical basis. Extensive technical knowledge in standardised consulting and customer service for retail private customers as well as a strong understanding of bank-specific requirements, competence requirements and organisational relationships are of advantage. Practically tested in the coaching-oriented accompaniment, you support your employees in their professional and personal development, strengthening their mindset and in change processes. You value the personal exchange and bring the willingness to travel regularly to the locations in Brandenburg, Mecklenburg-Western Pomerania or Thuringia to accompany and develop your team as well as important interfaces across locations.

Flexibility Mobile work ● Flexible working hours of 6-22 h (Mo-Fr) ● Full time corresponds to a 35-hour week ● Slide time account ● Long-term account ● 30 days vacation and free on 24.12. & 31.12. Culture and values Duz Culture ● New Work ● No Dresscode ● Teamwork and Networking ● Mute and Fun on Development ● Clear Value Design ● #WeSindAnders Money and benefits in-house collective agreement ● 13. salary ● occupational retirement provision ● asset-effective services ● holiday and leisure offers ● 50 € monthly benefit budget via the Probonio app – for what is important to you ● employee discounts at approx. 800 Companies ● Discounts for our banking products and products of the affiliates Health and development Sparda Fellowship ● Leadership-Talente Program ● Ambassador Program for Mental Health ● Operational Health Management