Gastro-MIS GmbH | Germany | 82xxx Gräfelfing | Permanent position | Full time / Home office | Published since: 26.05.2026 on stepstone.de
IT Specialist / Customer Success for POS Systems Customer Happiness Center / CHC (m/f/d)
Gastro-MIS GmbH in Gräfelfing near Munich is a specialist in software and service solutions in the field of ERP for gastronomy and hotel industry. The recipe for success: an all-round careless package for the efficient management of gastronomy businesses and now almost completely in the cloud. The innovative gastronomy control system LINA consists of the “LINA POS” and the platform for corporate management, control and online marketing. The product portfolio includes perfectly matched systems through the use of common data and a consistent operating concept across all areas. Extensive services in the field of financial and wage accounting complete the business concept. We make a significant contribution to the digitalization of the gastronomy and hotel industry and set new standards! What really matters in the role You make sure our customers not only use our systems, but understand, use them cleanly and work successfully with them. To do this, you work directly at the interface between gastronomy, technology and customer – from the facility to ongoing operation. .
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Your tasks • Your profile • What we offer
Installation and configuration of our cash systems Analysis and elimination of technical faults (network, server, software) Introduction of LINA to new customers Training and advice for optimal use of our systems Support in the introduction of new modules and functions Processing of support requests (telephone, ticket system) Documentation of solutions and processes Close cooperation with product management and sales
We are not looking for a classic IT-only role, but someone with real practice: You fit well if you either: from the gastronomy / hotel industry and brings a high IT affinity or have already worked in the POS environment (e.g. cash systems, merchandise management, Schankanlagen, Reservation Systems, Coupon Systems) In addition: good technical understanding of systems, software and basic networks Ability to explain complex topics in a comprehensible way structured and solution-oriented operation Joy in direct customer contact very good German knowledge
Unlimited employment contract Attractive salary (approx. 4,000 € gross/month, depending on experience and qualification) 30 days off Flexible working hours and mobile work with modern home office equipment Development opportunities in a growing company A role with real influence on the success of our customer
Location
 | Gastro-MIS GmbH | |
| 82166 Gräfelfing | ||
| Germany |
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