HEK - Hanseatische Krankenkasse | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 04.05.2026 on stepstone.de
Customer Advisor - Inpatient General Services (m/f/d)
Hospital and rehabilitation services are not new to you and you want to expand your knowledge in these areas? The mix of case processing and exchange with customers is just the right thing for you? Here's your chance! We at HEK are looking for you as a new customer advisor (m/w/d) in the Team Stationary general services. Our team of stationary services advises our insurers on all questions relating to stationary hospital services and secondary services for rehabilitation. This is done both by phone and in writing. They also communicate with clinics, doctors and the medical service. .
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Your tasks • Your profile • What we offer
You process hospital regulations, admission and dismissal notifications and in-depth inquiries regarding hospital care services. You are also responsible for the processing of applications for rehabilitation sports and functional training. Reimbursement of travel costs to our insurers and payment of invoices for rehabilitation measures is also one of your tasks. In this context, you will have a look at the current processes and perform all written and telephone correspondences with our insurers and service providers.
a completed training in the field of social security or healthcare or comparable training ideally first professional experience in statutory health insurance or knowledge in social security law as an alternative first knowledge of the treatment of rehabilitation and hospital services an independent and structured operation Fun at work in the team and in dealing with customers
Great benefits such as a tariff payment with holiday and Christmas money, up to 37 days holiday and up to three days home office. For detailed information on karriere.hek.de/benefits. Contract Work-Life-Balance (38,5 hours/guide time) Company fitness near you Grant D-Ticket Occupational pension Home Office HEK-Fitness Rooms/ Courses Jobrad Assets Up to 37 days holiday Massages Discount offers for employees Holiday + Christmas money Health at work HEK Events Working app (HEK 2GO) Introduction and further development
Location
 | HEK - Hanseatische Krankenkasse | |
| 22041 Hamburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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