Head of Customer Service (m/f/d)

A service across all locations: to conduct customer service with the team management on site as a unit and to intercept high-phases across locations The route behind the customer contact: consumption billing via all divisions, market communication on the supplier and network side, master data and change processes Digital, where it helps customers: drive customer portal and self-service, reduce media breaks and make AI assistance in consulting from the first attempt to standard Making service visible: Control accessibility, processing times and open clarifications via simple key figures and further expand the principle of “a concern, a contact person” Services in connection: to build customer service for newly added companies, including the fee bill for the Städtischebetriebe Eutin Bringing together energy and glass fibres: pooling the separately grown material processing for telecommunications and energy and raising the efficiency that remains today Receivables management with an eye dimension: dunning, rate agreements and blocking processes – consistently enough for liquidity, human enough for customer relations

You know the customer processes of a provider from the inside: billing, changing processes (GPKE/GeLi Gas), basic supply, receivable management – in at least one field You deep inside, the rest you know well enough to control them You want to go the next step: First leadership experience as team leadership or in professional coordination you bring with you; now you want to grow into the leadership of an entire department – leadership is the greater part of the role here You think digital: portal, self-service, automation and AI you've already used or burn to use them; Stop is no option for you In the system at home: You can safely move in a billing or CRM system of the energy industry, whether Wilken, SAP IS-U, kVASy, Schleupen or powercloud, and find yourself in a new quickly a You are not too fine: You take over the difficult case yourself – you know that credibility is created in the team exactly the way Formal qualification: Commercial training, specialist:in or studies – your practice is crucial On the way in the region: regularly in the customer centers in the region – for you, of course Entrepreneurship: You convey to the team that customer contact is something good – and you prefer to arrange it instead

You'll take over an experienced team of 24 colleagues: inside and a challenge along the customer journey: make customer contact to something that your team has even more pleasure – reachable, competent and personal, just what a municipal work on site distinguishes from the online discounter. Customer portal, self-service and AI assistance build you so that You work in any urban work that comes together – and your responsibility grows with every new provider. Who wants to design instead of manage gets a role here that grows with you. .