(Senior) Service Manager (all genders)

DATAGROUP is one of the leading German IT service providers – thanks to our dedicated team. Our passion for technology and innovation enables us to deliver reliable IT services to our customers. We are waiting for you to have a captivating and challenging task in an innovative company. An open corporate culture, individual training opportunities and diverse development opportunities mean a workplace tailored for you and your life. (Senior) Service Manager (all genders) DGS-2025-0042

You are the central contact person and consultant (all genders) for all interests of selected customers You bear the overall responsibility for these customer situations as well as the corresponding service delivery across all DATAGROUP areas Ensuring SLA compliance is also one of its tasks The customer-side billing of the contractual services as well as the cost controlling are also part of their topics Their passion is the permanent optimization of the delivery processes As a sales-affected personality, you develop your customer relationships and drive strategic expansion In addition, you support team management and account management in special topics Included: You care that your customers are happy with the service of DATAGROUP

Successfully completed technical or business studies (e.g. business informatics, technical business, economics) or equivalent training as well as good knowledge in IT A sense of trends and innovation in the IT environment Multiannual professional experience in managing customers and teams from the performance-providing units Good knowledge of IT Service Management by ITIL Rhetorical skill and safe occurrence at IT decision-making level Takeover of responsibility and enforcement at management level towards the customer Customer-friendly and service-oriented operation A high social competence as well as team and enforcement capability A reliable, structured manner of operation and high solution competence Very good knowledge of German and good English in word and writing

An open and cooperative corporate culture and a trusting working atmosphere A modern car that you can also use privately Demanding tasks and customer projects Flat hierarchies and short decision paths Sympathetic team with great, motivated people Flexible working hours for reconciliation of professional and private life including mobile work Extensive social benefits, occupational pensions, JobRad, sports services, operating restaurant and much more We look forward to your application with your salary presentation and the earliest entry date! JOBV1_EN