Consultant Customer Service Digital ecosystem with a focus on electronic mailboxes (m/f/d)

As one of the largest banking IT service providers and digitization partners in Europe, we are the driver of digitalization within the Sparkassen financial group. With more than 5,000 employees at 3 locations, we make digital banking of today efficient and develop smart financial services of tomorrow. We offer a wide range of tasks in which individual strengths can be excellently introduced. Whether it's app development, network technologies and server operation or consulting, training and support – we have every one of them to call! As a specialist:in or as a generalist:in. Everything with best career opportunities, lots of space for personal development and numerous benefits.

For the organization unit KS Internet branch & Online Banking, we are looking for the next possible date, limited for 26 months, for the location Hannover, Münster or Frankfurt am Main Consultant Customer Service Digital Ecosystem (m/w/d)

The “KS Internet-Filiale & Online-Banking” department advises our customers on bank questions about the OSPlus products online banking, the electronic mailbox and the Internet-Filiale.

Note: The department is located exclusively at Frankfurt am Main.

First contact person on “Electronic mailbox” for our customers on questions and problems related to the banking software solutions of the “Digital Ecosystem” Structured End-2-End Support via our Ticket System Responsibility for own specialist topics and implementation of specialist analyses Own-responsible selection of solutions to the problem solution in the context of existing directives and using existing analysis tools Designing and quality assurance of customer documentation, training documents and project activities Team-wide cooperation and close exchange within the FI, in particular with our application development Implementation of customer training and workshops on their own topics

Completed studies in the banking, media or IT environment or comparable training At least 2-3 years of professional experience Expertise in consulting customers and building long-term customer relationships Embossed analytical understanding and fun in solving complex issues Communicative, open personality and proactive development of new topics Self-responsible and solution-oriented operation

You're wondering why you should work on financial computer science? We have some good reasons for you. In addition to flexible working hours, discounted job tickets or the possibility to work on mobile, we offer you a lot more: Pension provision Accessibility Industrial sports Family service Company events Flexible working hours Mobile work Job ticket Canteen Contract Education Fitness promotion We offer you an attractive remuneration based on your qualification as well as your relevant, practical experience. .