Customer Loyalty Employee in Customer Service (m/w/d)

Tradition with vision: The WERTGARANTIE Group Founded in 1963, WERTGARANTIE Group has become a leading provider of insurance and services for everyday products. With our product brands, we are broadly positioned: from smartphones to refrigerators, gardens and hearing aids to everything around the bike there is hardly anything we don't care about. The continued success is due to our more than 1,200 dedicated employees. That's why we create an environment where they like to work. Despite the size of the company, we cultivate a family corporate culture in the WERTGARANTIE Group, characterized by appreciation and respect - and we are proud of it! In addition, there is an attractive performance package and a variety of career opportunities in over 30 areas at the headquarters in Hannover. Sustainability is more than a trend in the WERTGARANTIE Group - it is an integral part of our corporate philosophy and part of our mission. We are not just talking about reduced paper or energy consumption: The holistic approach is our guide to a future in which we continue to offer our employees a secure, long-term job.

VERTGARANTE In 1963 WERTGARANTIE was a pioneer. Company founder Kurt Jodexnis came up with the idea of securing expensive household appliances against damage, even in improper use and for many years. We rely on the best partner, which is even conceivable for this - the specialist trade. Finally, it is the one that provides on site for repair or replacement. The concept is still successful. Today WERTGARANTIE is the expert among the special insurers and works with over 7,200 partners. About 7.5 million customers trust our Group in Consumer Electronics.

linexo Our latest brand is the result of our over 25-year-old bike experience and has dedicated itself entirely to the bike: linexo combines insurance, bike leasing and mobile services. With the brand we bring fresh wind to the bicycle market, as our attractive conditions benefit customers and traders alike. The mission is clear: guarantee active mobility. With over one million protected bikes and more than 2000 partners in Germany and Austria, linexo is already well in the race.

At 01.03.2024, we are looking for a customer relationship (m/w/d).

The team 'customer retention' is mainly responsible for measures in the sense of customer satisfaction and loyalty. The daily tasks include the telephone and written support of existing customers, the defence of terminations and the acquisition of new contracts.

As a specialist in customer retention, you are responsible for the careful recording and maintenance of customer data You take care of our customers by telephone as well as in writing Through your communication skills and your empathic and understanding appearance, you will refuse to cancel our customers and will regain evolved customers As a valuable member of our team, you enter into direct contact with our customers and take the sales- and final-oriented, telephone consultation and advice on our insurance products - no cold acquisition At the same time, you are promoting various additional sales in and outbound You inform our customers at our prices and rates and through your solution-oriented advice, you contribute to increasing customer satisfaction

You can present at least first experience in customer service and ideally in telephone sales Knowledge of customer retention and recovery is desirable You are drawing yourself through an efficient and fast operation and bringing sales talent Customer orientation, communication strength, solution orientation and team skills are of course for you You bring very good knowledge of German in word and writing and feel safe in handling popular MS Office applications

We value what counts for you - sustainable, fair, flexible

Value Annual closing ceremony, Business celebration, Jubilee celebrations, Birthdays: We take every opportunity to celebrate our small and great success together. One of the biggest differences between us and other companies is personal interaction.

Total We reward your commitment with an annual holiday and Christmas money.

Work-life balance We live flexibility and therefore make flexible working time models possible in many areas. In addition, you can enjoy 30 + 1 day holiday per year.

Sustainability We mean it seriously and constantly develop our sustainable products and procedures. You benefit from your contribution to climate protection and business success in the form of a sustainable and success-based bonus system. We also support sustainable mobility with the German ticket and bicycle leasing.

Health Hansefit, massages or influenza vaccinations - We strengthen you and your health.

Development We learn and grow together: we are open to you the needs-oriented, individual development and further training opportunities.

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