Team Leader (m/w/d) Customer Service

Take care of the health and satisfaction of more than 950.000 insured persons together with 1,500 colleagues! As a community-oriented company, we offer you an interesting and high-quality work environment, respectful cooperation and a good work-life balance.

Full time (38,5 hours/week) | Bremen - Airport | unlimited | from now on

Management and Management of Customer Advisors (m/w/d) as a function of framework conditions and working volume Further development of the team and promotion of employees Quality assurance of work results, continuous development of service quality in the team Coordination and organisation of workflows and ensuring the implementation of legal changes Takeover and design of change processes to ensure continuous improvement of workflows and processes Motivation and coaching of employees to increase efficiency Focus on customer loyalty, service quality and customer acquisition Integration of new communication channels, cross-industry market monitoring and co-design of hkk customer communication

(m/w/d) with experience and a relevant training or training the willingness to further develop in a specific manner Multiannual experience in customer communication, ideally with digital communication channels Strong communication skills, talent in employee management and development Target-oriented operation and safe handling of MS Office products Our understanding of leadership: Transparency in processes, goals and successes Self-reflection, feedback and error culture Exemplary communication style Promoting participation and ownership Transparency decisions

Comprehensive training catalogue Up to 40% of home office Discounted Germany Ticket 38.5 hours a week Flexible working time models Health management and corporate fitness Payments & pensions by collective agreement Increased salary by service Up to 37 days holiday JOBV1_EN