SimonsVoss Technologies GmbH | Germany | 85xxx Unterföhring bei München | Permanent position | Full time / Home office | Published since: 25.08.2026 on stepstone.de
IT specialist in technical customer support - digital locking technology (m/f/d)
Design the future of security technology with us! We are pioneers of digital locking technology and, with a team of over 550 employees, ensure that people's lives become safer and more comfortable. For we not only open doors, but also ways to more protected and intelligent living spaces. We achieve this through continuous innovation, team spirit and a deeply rooted passion for the industry. As a technical support you are our:e Expert:in for complex inquiries about our products of digital locking systems. With structured training, regular training and a helpful team on your side, you start in a position that combines technical expertise with real added value. .
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Your tasks • Your profile • What we offer
Technical support of customers: answering requests for digital closing systems (e.g. electronic locks, relays, fittings), configuration of the systems via telephone or remote maintenance as well as fault diagnosis and troubleshooting for hardware and software problems.
System analysis and problem solution: analysis of technical problems in the interaction of IT components and closing technology and support in integration into existing IT and building management infrastructures.
Software support: Operation and support of the management software for digital locking systems including implementation of updates and maintenance.
Customer consulting and training: advice on technical possibilities and support for users and administrators in handling digital locking technology.
Documentation: Creation and maintenance of technical documentation and support tickets as well as feedback to development teams in case of recurring problems.
Cooperation with other departments: Close cooperation with sales, development and product management to integrate customer feedback and support in test phases of new products.
Complete training as a specialist:in or comparable technical qualification. First professional experience in technical support or customer hotline/ customer service. Safe handling of common IT systems and documentation tools, MCSA certification of advantage. Very good knowledge of German and English for international communication Analytical thinking and structured working Embossed communication skills and joy at customer contact Team Inspired and the ability to keep a cool head even in stressful situations Interest in innovative security technology and their applications
Growth & Learning // Structured & Inspiring Onboarding Process, Practical Training in Inhouse Training Center, Access to Busuu, Allegion Academy & LinkedIn Learning, Mentoring to Development and Career Paths Work-Life-Balance // Flexibility by sliding time model incl. Recreational Compensation, Remote Work possible, 30 days vacation without trial time lock Culture // Amazing spirit, flat organizational structures, a colorful team of 17 nations, great helpfulness & cohesion, many great events Health // 30€ brutto Fitness grant per month, employee help program for all life issues, free drinks & fresh fruit Family & pension // Up to 250 € gross Kita grant in the month, grant of occupational pensions (40 € plus 20% of the conversion amount), exclusive employee discount Sustainable mobility // Low cost leasing of Jobrad and E-Bikes
Location
 | SimonsVoss Technologies GmbH | |
| 85774 Unterföhring bei München | ||
| Germany |
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