Head of Order Acceptance in Customer Service (m/w/d)

BADER is a multichannel distributor with over 90-year history. Family-run in third generation, BADER is one of the most attractive employers in the region. A culture of coexistence ensures economic success in a company with flat hierarchies and short paths. BADER grows and continues to develop - so we are happy, though you will soon support our BADER team. Are you looking for a safe workplace in a stable family business? Are you looking for new challenges and exciting tasks? Are you motivated, team-oriented and customer-oriented? Then you are right with us!

We are looking for our headquarters in Pforzheim

Customer Service (m/w/d)

They take over the leadership, motivation and further development of the department. You will also develop strategies to increase customer satisfaction and implement them. To do this, you will develop, coordinate and control short and medium-term measures together with the operational team leaders. They ensure the professional call center control with regard to the satisfaction of demanding regular customers. They coordinate and optimize internal processes for increasing efficiency. Also create reports for the area management to the KPIs and the progress in the department.

Ideally, you have a successfully completed degree in the field of business, business or a comparable qualification. In addition, you will have several years of experience and expertise in operational control at the call center. They have very good communication skills and a solution-oriented way of thinking. In addition, you have experience in process optimization and handling CRM systems. A high level of service awareness and customer orientation complete your profile.

Corporate culture: We offer you a safe workplace in a family operating climate Work-Life-Balance: You have flexible working hours and 30 days vacation with us. Adequate remuneration: In addition to the appropriate remuneration, you will receive holiday and Christmas money as well as other special payments. Other attractive Benefits: As your health is important to us, we have set up an occupational health management system. We also offer you a personal discount when purchasing from BADER. Our Works Council and the Disabled Representation round off your Benefits. JOBV1_EN