Service Desk Employee (1st Level)

As a reliable IT service provider in the non-profit area, we offer tailor-made solutions for social, diaconic and ecclesiastical institutions. We fit together well when you like to be the first point of contact if something clamps our customers: you accept disturbances friendly, keep an overview even with several requests and make sure that every request is reliably solved. Whether you've just completed your training or already have experience in support: with us counts what you want and want to learn. You work closely with our team and support people in social, diaconic and ecclesiastical institutions, so your work has effect. 1st level support & initial solution You solve many issues directly, by remote maintenance or by telephone: from password resets to printer and office problems to questions about Microsoft 365. Transfer to the 2nd level What you can’t solve directly, you’ll be qualified and forward with all the important information to our administrators and keep the status in mind. User support and communication You keep our customers informed about the state of their concerns and explain solutions patiently and understandably, even for people without IT background. Knowledge base & documentation You document solutions comprehensible, reflect our knowledge base and help solve recurring problems more and more quickly.

This is ideally brought with you: More important than a perfect resume is your attitude. The following points help you in the role: IT-based: A completed IT training (e.g. specialist informatics) or comparable knowledge. From professional entry to experienced supporters: we are open to any level of experience. Communication joy: You like to phone, explain technology intelligible and stay friendly and quiet even if it's burning to the caller. Microsoft Basic knowledge: You know about Windows and Office or Microsoft 365 and want to work on other topics. What you don't know, we'll teach you. Structure & Priority: You will also keep an overview of several open tickets, document clean and bring concerns reliably to completion.

Your benefits at KAIT We want you to feel comfortable with us and grow with us in the long term, professionally and personally. That's why we offer you, among others: Fair remuneration: Performance-oriented salary in a growing IT company. Modern working environment: Top equipped workplace with modern technology. Flexibility: Modern working hours and short decisions. Development: Further training and development perspective towards 2nd Level & Administration. Strong team: A motivated young team with direct wire to the management. Extras: Team events, joint activities and other employee benefits. .