Leiter (m/w/d) Service Center / Kundenservice / After Sales

With creativity, passion and perfection for success – this is our Credo, with which we delight over 2,000 customers every year. We create, produce and develop for this with a lot of passion shopping experiences, among other things for bakery around the corner, fresh supermarkets or enjoyment oasis at the station or at the station. Airport. To strengthen our team we are looking for one: Manager (m/w/d) Service Center / Customer Service Making anInfach – this is the working world of AICHINGER! You are a problem solver (m/w/d) with ''make'' mentality and suffering for excellent service. With your communication partner, you will always be able to keep the view and convince by rest and solution orientation in challenging conditions. As a manager, you not only raise our service skills to a new level, but inspire your team to top performance. With all these features, this position is exactly the right stage for you!

Customer service: They develop strategically customer-specific life-cycle support strategies in the sense of value-added services. Operatively imple­ment new procedures and optimise existing procedures. If necessary, you act as a trouble shooter (m/w/d) and solution finder (m/w/d) for and with our customers. Service partners: They maintain or optimise our service network and ensure that our service partners also have Aichinger quali­ty levels. Deal with existing or new service partners and enter into service contracts, condi­tions and regular training. Sales: You are also pushing for the active distribution of maintenance contracts and other services that provide our customers with real value. They support our external service team in the field of technological issues and take care of the organization and coordination of maintenance and service operations. Maintenance, repair and spare parts: They establish customised solutions for spare parts, maintenance services and individual services. The focus is on a close and sustainable customer loyalty that offers quality and service to Aichinger level. Leadership and development: They are responsible for the successful development of the After Sales / Service Center business unit. They lead our close service center team, promote team spirit in the sense of a culture of excellence and the pursuit of continuous improvement. They actively promote the inter-division communication with the aim of fulfilling the high demands of our customers. Reporting: You keep the KPIs and reports in mind and take action to ensure the satisfaction of our customers at the top level as well as efficiency in the procedures; Use our Salesforce CRM tool, which allows you to keep a close eye on all customer interactions.

They have a completed technical or economic study or a comparable training. Multiannual experience in the project business, ideally in commercial engineering, complemented by management skills in the after-sales sector, has made you a competitive and solution-oriented manager. With communication strength and empathy, you understand how to communicate with customers and your team as well as with internal and external stakeholders at eye level. They are characterized by a high problem-solving competence and always find the right solution to overcome challenges. They are familiar with the efficient control and optimisation of processes. They are used to use CRM systems (ideal salesforce) and other IT tools. With strategic thinking and organising skills, you will set clear priorities. Interest in the further development of procedures and people encourages you to always go new ways to improve service skills and to continuously promote your team.

Human – in a team of AICHINGER heroes who support each day and learn from each other Easy to use – with our old-age pension and our bicycle leasing (JobRad) Save in-kind – by discounts on purchases of raw materials and attractive discounts on online websites Flexible – balanced work-life balance through mobile work and flexible working time models Become anxious – Christmas and summer parties, B2Run etc., annual quota for tickets for games of the handball club Erlangen JOBV1_EN