IT Support (m/w/d)

If you are full of deeds and are ready to face new challenges, then we have the right place for you to develop your potential. We are looking for a motivated team member (m/w/d) for technical support to expand the team of our customers in Cologne. We woke up your interest? Then we look forward to your application and get to know you! Acceptance, analysis and processing of IT messages and requests via phone, email or ticketing system in 1st level support Creation of jobs including installation and configuration of operating systems and application software Instruction of employees: inside IT systems and support in the use of hardware and software Creation and maintenance of IT documentation in your own field of competence

Complete vocational training in the field of IT, e.g. as a specialist in the field of application development or system integration, or a comparable qualification Ideally, first professional experience in IT support and in handling ticketing systems Knowledge of the administration and maintenance of PCs, laptops, printers and hardware and software Good knowledge of Windows and Linux operating systems Safe handling of office applications High level of readiness, initiative and flexibility First experience with open source technologies desirable Reliable and safety-conscious operation Embossed communication and team skills as well as customer-oriented thinking Very good knowledge of German in word and writing

flexible working time design for optimal reconciliation of work and private life Modernly equipped jobs for efficient work Access to the Cafeteria/Mensa for a varied meal Extensive possibilities for training and personal development 30 days holiday at a 5-day week Additional occupational pension schemes A variety of tasks Online language courses adapted to the individual entry level JOBV1_EN