Service Desk / IT Support Mitarbeiter (m/w/d)

To raise technologies to the next level, to face challenges and to work on the innovations of tomorrow - for this we need FERCHAU Expert: both as you: as ambitious: the colleague, who wants to bring technologies to the next level. We implement exciting projects for well-known customers in all areas of technology and for all industries and bring forward the topics of digitalization and networking. As a professional starter:in or professional experience, you support your colleagues:inside with new ideas and strengthen your knowledge through practical experience.

Your tasks:

These are your tasks in our team

• Processing of fault messages within the 1st level support
• Analysis and solution of technical problems based on predetermined workflows
• Documentation of customer requests and solutions in a ticket system
• Support in the setup and configuration of hardware and software components
• Implementation of system tests for fault diagnosis and troubleshooting
• Close cooperation with the 2nd level support for escalating complex inquiries

These are your perspectives for the future

• Unlimited employment contract
• Flexibility through the ability to work mobile (depending on the customer company)
• Coming and feeling comfortable with our onboarding program
• Premium programme for recommendations by new colleagues
• More than the BAP: We offer special holidays, kindergarten grant, anniversary grants etc.
• Various training programmes

Your qualifications:

This will bring you

• Complete training in IT or comparable qualification
• Experience in 1st level support of advantage
• First knowledge of Windows, Linux and Communication Technology (VoIP Phone) operating systems
• Understanding hardware components such as PCs, printers, routers etc.
• Basic understanding of databases and SQL queries
• Knowledge of how to use tickets and remote tools (such as Atlassian Jira, Remedy, Zendesk) as well as ITIL, LAN, WAN and VPN are desirable

Looking for the next challenge? Then we should get to know each other! The fastest way to apply directly - is to apply online under the VA73-46511-HN code with Mrs. Nadja Brennfleck. Let's take the next level together and bring technology forward!

Joblocations:

74074 Heilbronn, Neckar, BADEN_WUERTTEMBERG, GERMANY

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