Team Leader User Helpdesk & Infrastructure (m/f/d)

For our IT / Team User-Helpdesk & Infrastruktur department, we are looking for a team leader (m/w/d) at the next possible time. Entry date: now Working time: Full time Department: IT Team: User-Helpdesk & Infrastructure Contract: unlimited Your tasks: Competent staff: You take over the professional leadership of the eight-member team User-Helpdesk & Infrastructure and also create room for open, solution-oriented communication in challenging topics. In addition, you identify development potentials, promote strengths and regularly conduct corresponding development dialogues. Designing IT service processes: You optimize IT service management processes (ITSM), drive automation forward and reduce the processing times of Incidents in a sustainable manner. modernize infrastructure: The continuous support and optimization of the services in the on-premise data center as well as the Azure Cloud is one of your tasks as well as the long-term planning and organization for the renewal of the used hardware and software. ensure safety: The targeted selection and implementation of up-to-date technologies for the identification and defence of subversive energies will make you as much fun as the establishment of needs-based processes and controls to safeguard our IT security. Planning resources: In close coordination with adjacent IT teams, you coordinate the personnel planning for interdisciplinary projects and ensuring the service in daily operation (including holiday or absence planning). Developing skills: Not only do you understand motivating your employees to advance the targeted development of their employees, but You also sensitize the team in terms of demand-oriented communication towards our internal customers.

You have a successfully completed training as a specialist (m/w/d), a degree in the field of (economic) informatics or a comparable qualification. In addition, you will look at several years of relevant professional experience in IT service management, in particular in the design and optimization of processes in 1st & 2nd level support. Ideally, you will already bring experience in the leadership of heterogeneous teams as well as ITIL certifications. Using User-Helpdesk & Infrastruktur (m/w/d) as a team leader Its well-founded knowledge in the administration of hybrid Microsoft infrastructures. Your analytical thinking ability helps you to penetrate complex structures in order to control the issues that arise independently and in a result-oriented manner. Thanks to your high social competence and a sovereign appearance, you act service- and customer-oriented at any time.

Family & Occupation | With flexible working hours, a children's emergency care and the offer to work on up to 3 selected weekdays on a mobile basis, we help you to get a job and family under a hat. Business culture | Open, divers – and liked by you. A closeness and a value-adding relationship are also part of the GAG as well as our annual summer festival or our unforgettable carnival celebrations. Personnel development | Do you want to constantly evolve? We offer you the opportunity and support you individually and according to your needs. Health and fitness | Your health is at our heart. From health day to weekly fitness course we offer you plenty of opportunities to stay fit. Foundation for employees | We keep together in all situations of life: Be it a financial syringe for the birth of your offspring, the support in emergencies or just the grant to the dental prosthesis. More | Work at the GAG pays off in any case. Because we offer a company pension, Christmas and holiday allowance and grant the use of public transport. .