Digital Solutions Sales Manager for Service Shops & Retail (m/f/d)

Varied, digital and advanced: This is how we work in the FRICKE group. With over 4,000 employees - spread over 107 locations in 28 countries - our common goal is to offer our customers high-quality spare parts, excellent machines and first-class service. Our success is based on our strong team. As a family business with more than 100 years of experience, we are constantly developing. Wilhelm Fricke SE - GRANIT PARTS As part of the FRICKE Group, GRANIT is one of Europe's leading wholesalers of spare parts for agricultural and construction machinery, gardening, municipal & forestry technology and commercial vehicles. We supply specialist retailers and workshops in Europe, the USA and Canada from our 95,000 m2 central warehouse in Heeslingen in Lower Saxony. GROW WITH US. We are looking to expand our team at Heeslingen (Zum Kreuzkamp 7, 27404 Heeslingen) as Digital Solutions Sales Manager (m/w/d) You know the processes of dealers and workshops and you know what is relevant for practical software? You will then accompany us with the introduction of a new digital software solution to our customers in Germany – from consultation to ongoing use of the system. With the new solution, we offer traders and workshops a web-based solution for central business processes. These include sales and order processing, warehouses and parts management, workshop and service orders, invoices, machine management and operational evaluations.

Build sales & Win customers: participation in the development of the digital software solution, identification of suitable customers and independent development of the sales area Analysis of business processes: recording existing sales, warehouse, workshop and service processes together with customers Digital benefits: presentation of the software on site or digitally on the basis of concrete processes and improvements in the daily business Accompanying the introduction: customer support from the first conversation to the decision-making phase to the ongoing use of the system Support users: support in the first steps in the system and answer basic operating and process questions Coordinate support: Structured uptake and documentation of support requests, processing of appropriate cases in first-level support, and transferring complex technical disorders to second-level support Reliable communication on open questions and reported problems as well as consistent follow-up of conversations, offers and next steps Developing processes: recording feedback from the market and working closely with the participating sales, product and support areas to further develop sales, introduction and support processes Software in the market: Presentation of the solution for customer appointments, events and relevant industry formats throughout Germany

Training & Qualification: No completed IT training required, a good understanding of the everyday life of traders and workshops and the willingness to work intensively into the product and digital business processes Professional experience & expertise: experience in consulting field services, ideally in agricultural engineering, in technical parts trade, in workshop equipment or in a comparable B2B environment, as well as the ability to communicate solutions in need of explanation in a comprehensible and practical way IT- & language skills: interest in software and digital solutions as well as knowledge of German in word and writing (mind. C1) Personal competence: clear and binding communication, an independent, structured way of working and the ability to describe technical problems comprehensible and to pass on them to specialists; high travel readiness of about 70–80 percent within Germany and class B driving licence

Your start at FRICKE: A structured incorporation with a fixed contact person ensures a successful start. You will be welcomed in the team and will receive the support you need from the start. Modern working environment: look forward to modern jobs, digital tools and flat hierarchies. We communicate at eye level – we make decisions quickly and together. In addition, there is the possibility to work on mobile on a few days a month – in coordination with your team and the respective requirements. Stable foundation: 30 days vacation, holiday and Christmas money, asset-effective services, a corporate car (also for private use) and annual salary adjustments provide you with a reliable basis and recognition of your performance. Promote development: We offer you internal and external training and training opportunities to support your professional and personal development individually. Your well-being counts: A healthy working environment is of course for us. These include not only ergonomic jobs, a modern canteen and JobRad leasing, but above all a respectful, supportive co-existence in which you can develop. Experience more together: Whether unique employee events such as our HEAT WAVE company festival or joint sporting activities at the FRICKE Social Run: we live with each other – because good cooperation begins with a strong community. .