CHECK24 | Germany | 40xxx Düsseldorf | Permanent position | Full time / Home office | Published since: 02.02.2026 on stepstone.de
Customer Service Employees Apartments (m/f/d)
Speed, agility and steep career opportunities – this makes CHECK24. Our vision: to offer the best customer experience for all our products. With our booking platform for holiday accommodation (apartments, holiday homes, B&Bs), we offer our customers incomparable travel experiences and an excellent service experience. Join our success story at CHECK24 in the field of customer satisfaction. Whether travel professionals, consultants, cross-comers or professional beginners – become part of our service team for holiday accommodation at the Düsseldorf site. We are looking forward to your application as an employee (m/w/d) in fulltime customer service at CHECK24 comparative portal Ferienwohnungen GmbH. .
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Your tasks • Your profile • What we offer
Advice and support of our customers by email and phone Processing of service requests and complaints Coordination with hosts and agencies, in particular in case of questions or guest wishes You support product management in building the technical infrastructure and continuously optimizing all processes and processes
Closed commercial training (e.g. office clerk, industrial clerk, retail trader) or a comparable qualification of advantage professional experience in booking, administration or customer service for tourist accommodation of advantage; we are happy to work Serious, friendly and empathic appearance on the phone and by email Online affinity and no fears of contact with technical processes German language skills and good English skills in word and writing Willingness to support us also on weekends, holidays and marginal times (shift service)
We appreciate your commitment: you expect an attractive salary package, vouchers for CHECK24 products as well as a certified company pension Your work model, your choice: work all week in the office or on Fridays mobile from home. Mobile work from home is possible at marginal working times (species, weekends and holidays) Personal development: We promote your personal development through targeted training, regular feedback and an individual budget for your training Top equipment: From day 1 you get a MacBook, additional screens and ergonomic workstation – on request with more equipment Feel-good atmosphere: Enjoy free lunch, drinks, fruits, cereals and monthly team lunches. Stay fit with our 50% grant to the EGYM Wellpass and weekly staff training You can easily come to us: Our office is centrally located in the vicinity of Kö/Rhein, right at the Heinrich-Heine-Allee. Thanks to the takeover of your Germany ticket or a funded JobRads/E-Bike, you can get to the office in a climate-neutral and cheap way Team spirit: Celebrations and network at numerous events, summer and Christmas celebrations as well as athletic activities – team events promote our own annual budget
Contact
 | CHECK24 | |
| 40213 Düsseldorf | ||
| Germany | ||
| show e-mail |
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