Head of Technical Service Retail (m/f/d)

METTLER TOLEDO is a world leader in precision instruments and services. In laboratory, process analysis, industrial, product inspection and retail applications, we are known for innovation and quality. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we are directly present in about 40 countries. For more information, visit www.mt.com. Place of work: Casting

We at METTLER TOLEDO are leading in the development and deployment of innovative scale technologies. To strengthen our technical service in the retail sector, we are looking for a leadership personality as a head of technical service in our sales and service headquarters in Gießen.

In this responsible position, you take over the overall management of the technical service area of our Retail Division. You actively shape the development and optimization of our support services, always with the aim of ensuring the highest customer orientation and quality standards. Ensure compliance with Service Level Agreements and use modern technologies, including AI-based tools, to implement and further develop innovative remote support solutions. Another focus is on the integration and support of software applications and the analysis of technical challenges. In close cooperation with product management, you develop sustainable solutions to effectively tackle complex technical problems. In addition, you take over the processing of demanding complaints and conduct negotiations with our customers at a high level. As a manager, you will be guided by a dedicated team in technical interior services as well as in external services with a focus on product and project management. You are responsible for strategic resource planning, recruiting and talent management to ensure a powerful and motivated team. In addition, you take responsibility for managing and maintaining an extensive test device pool in technical support, including the regular updating and maintenance of the devices to ensure compliance with IT security standards. You have a focus on the efficient and cost-optimized implementation of all activities in order to best use economic resources and to comply with budgets. The implementation of internal and external trainings completes your profile. You work in an interdisciplinary manner with different internal and external stakeholders and thus contribute significantly to the success and further development of our technical services.

You are a dedicated personality with a successfully completed degree, completed technical or commercial training with corresponding training or a comparable qualification. After that, you have gained several years of professional experience in the service environment, ideally in the scale technology, in retail or related industries. You have leadership competencies or have successfully managed teams. You are familiar with service processes, CRM systems and the requirements of IT security. Your high customer orientation, communication strength, and your ability to solve complex problems in a targeted manner, are characterized. In addition, you are ready to travel nationally and internationally to support our customers on site as best possible. You possess knowledge of German (C2) and good English (B2).

35-hour week within the framework of the Hessian metal and electrical industry's collective agreement (plus holiday and Christmas money) Professional training and training program for executives (e.g. e-learnings, class-room training) Mobile work (2 days per week) after completed incorporation and flexible working hours 30 days of year Well equipped company car, also for private use Old-age pension benefits (VAT) and occupational disability insurance Cycling leasing Free parking in front of the door and good access to public transport Cafeteria with rooftop terrace: Every day you can choose different dishes (also vegetarian options) Various health care offers, such as health days, EGYM Wellpass membership (access to more than 9,000 sports and health facilities, such as fitness and yoga studios, swimming pools or crossfit and boulder halls)