VNR Group | Germany | 53xxx Bonn | Permanent position | Full time / Home office | Published since: 08.06.2026 on stepstone.de
Customer Service Specialist / Kundenservicemitarbeiter (m/f/d)
We, the platform X, a subsidiary of the VNR Group, help our partners launch new products and successfully market them. We support both private customers in the fields of finance, health and nutrition as well as companies with topics such as occupational safety, sustainability and personnel. With over 1,000,000 inquiries a year, the customer is clearly in focus with us – and here you come into play! For our team we are looking for a Customer Service Specialist / Customer Service Representative (m/w/d) who is responsible for our business customers around our products. We would like to make it as simple as possible for our customers and to support them when using our products. Through close contact, you create a long-term bond and help our customers deal with our digital platforms. With us, an indefinite job awaits you in a stable family company with start-up character, a modern working environment, freedom of design, humorous colleagues, an additional salary only for your personal training and much more. .
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Your tasks • Your profile • What we offer
That's what you expect: You will address our customers and customers in the multichannel customer service via telephone, email, letter and fax, and you will reliably process their concerns – from content questions, terminations and revocations to complaints.
You analyze the needs of our customers and find suitable, solution-oriented answers.
You work closely with internal interfaces and ensure that customer requests are quickly and reliably solved.
You are testing and opting for our customer service processes, introducing ideas for improvement and helping to make processes more efficient and customer-friendly.
On Mondays, Wednesdays and Fridays we work together at the Office in Bonn, exchange ourselves, develop ideas and strengthen personal exchange.
That's what you bring: You have ideally gained a completed commercial training or already first experience in customer service.
You work independently, structured and reliable and keep an overview of several issues.
You bring a strong service, communication strength and joy in dealing with customers and find solutions-oriented ways in more challenging situations.
You have very good German knowledge in word and writing as well as a safe handling of common computer systems (e.g. CRM, MS Office).
Team skills, sense of responsibility and resilience are yours and you like to work with different colleagues and interfaces.
Ergonomic jobs Flat hierarchies Flexible working hours Leisure space Health measures Good transport A warm team atmosphere Homeoffice Dog friendly Individual onboarding Employee discount Parking place Table tennis table Additional monthly salary for further education
Location
 | VNR Group | |
| 53177 Bonn | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad