Employee (f/m/d) for the IT & Business Application Helpdesk

Welcome to Rhenus! The Rhenus Group is one of the leading global logistics service providers. Along the entire supply chain, we offer tailor-made solutions for companies from different industries. From multimodal transport to perfect storage, from smooth customs to innovative added value services: We are always at the heart of time and at the side of our customers.

Within our IT support, you are one of the key contacts and contact points in the 1st and 2nd level support for colleagues Your participation ensures the availability of IT support by telephone, mail and ticket system You will also process tickets independently and carry out a complete documentation so that the support of your colleagues is secure. In addition, monitor the service levels and escalation levels and manage the administration and maintenance of existing databases You are raising awareness among your colleagues about compliance with our standardised quality standards

Ideally, you have completed training as a specialist in system integration or a comparable qualification, but you are also welcome to learners with appropriate know-how. You can react flexibly to support requests and reliably solve them because of your analytical skills and your ownness. You have ideally already been able to gain experience in handling ticket systems You have a high level of customer and service orientation and can communicate safely in German and English As a structured, responsible and solution-oriented team player, you can also score points internationally

You can look forward to Continuous training: develop your skills and expand your expertise with our professional training programs. Great team: They are the people who make the difference - and with us you become part of a great team. Flat hierarchies: Thanks to our slender organizational structure, you can go directly into exchange with the decision-makers. Space for Innovation: Turn your ideas into an environment that promotes creativity and empowers you to make changes. Events: From team excursions to Christmas celebrations to networking events, we build strong connections by spending time together. Fast decision-making processes: Bring things forward faster with optimized processes that promote efficiency and effectiveness. JOBV1_EN