Customer Service Employee - Career Changer Bank (f/m/d)

New perspectives can be as simple as your next career step We are the Mittelbrandenburgische Sparkasse: The bank for all Brandenburgers. Discover with us what we can do together with you: As an employer who is not only a strong and reliable partner for all employees, but with social commitment sustainably strengthens the cooperation of the region – in over 800 projects a year. Whether in the business with private individuals, the middle class and the municipalities, in the real estate financing or in the various areas of work of our headquarters in Potsdam: Around 1,400 colleagues and 100 trainees and dual students already give MBS a face today. When can we also welcome you in one of our teams?

About our teams in the CustomerServiceCenter At our locations in Oranienburg, Zeuthen and Luckenwalde, our teams of experienced and new team members offer everything for excellent customer service. Our coexistence is very collegial and characterized by openness at eye level, performance and reliability. Of course, the common laugh never comes too short. You appreciate such a working environment as we do? – Then we should get to know each other! These are your tasks On the phone, by chat and e-mail: Competently accept the wishes of our customers: inside and join them independently or in team work You can master a variety of enquiries, e.g. in areas such as online banking, payment transactions or appointment arrangements for our consultants: inside the offices Regularly talk to our customers:inside and advise on simple products such as credit card use, dispocredit or our online banking features Your feedback will help us: To continuously improve the quality of our services and products, bring your ideas and suggestions proactively We wish A completed vocational training, ideally as a banker or Bank merchant Not necessarily required: knowledge in a credit institution or experience in customer service Kindness, reliability and the self-understanding of bringing our customers to the centre of their own actions Communication strength in word and writing - knowledge of German is a must Joy in working with various media and technical tools Flexibility within our opening hours (Monday to Friday, 8-18am in the shift system) You can expect from us An annual salary between 39.085 - 49.480 Euro (TVöD-S), tailored to your professional experience including special payments, plus a variable share 39 working hours per week, flexible working hours and parttime offers The ability to work up to 40% mobile 32 days holiday, additionally free of work on 24th and 31st December as well as special holidays for special occasions A dedicated workplace, modern and ergonomically furnished An onboarding tailored to you, incl. In addition we offer A variety of personal and professional development options: seminar catalogue, more than 10 funding programs and annual feedback talks A comprehensive health offer, e.g. training for relaxation, nutrition or fitness, allowance for work glasses Free, digital courses and workshops, as well as consulting and coaching offers for every living situation Family friendly, certified by the audit berufundfamilie®, childcare grant, family days, support in nursing situations Pensions, pensions and benefits A free account when using online banking Staff offers and discounts at renowned partners: Continuing on the road: grants for bicycle leasing and company ticket for public transport Our staff recommendation programme: New colleagues: advertise and receive gross 3.000 euros Do we fit together? Then we look forward to meeting you soon.

We know that the diversity of our employees makes us what we are today. Therefore, our job advertisements are always aimed at people of all sexes and are evaluated independently of age, origin, sexual orientation, disability, religion or belief. Reference number: 128.2504 JOBV1_EN