Customer Service Representative / Auftragssachbearbeiter/in (m/f/d)

As Customer Service Representative / Contract Manager (m/w/x), you will be part of our dedicated sales team, which currently consists of 28 colleagues. In a dynamic environment, a varied, administrative activity with a strong focus on customer service and team work awaits you. Consumption and processing of customer orders by email and through our online platform Creation of customized offers Tracking and coordination of deliveries Processing of returns and complaints System maintenance and administration in the context of order processing Answering general customer requests and correspondence

A successfully completed commercial training Experience in order processing High precision in the processing of orders as well as structured and planned operation Good knowledge in dealing with office programs Very good knowledge in German and English, both in word and in writing You are a careful, service-oriented person who likes to carry out administrative activities where the computer is your most important work tool, and which easily links international contacts. You are responsible and easily find solutions, both independently and in cooperation with colleagues. You believe that challenges are there to be solved and can easily adapt to the best possible contribution to the company's common outcome.

ON THE STELLE At Thorlabs you have the opportunity to become part of a dedicated and played team in an international environment where every day offers new challenges and opportunities. We are proud to offer you a secure and long-term job with technically exciting products and great opportunities for personal development and personal responsibility. Development opportunities are available both in our local and in our European organisation. The work takes place mainly on site in our premises, where we work together and support each other to achieve our common goals. Flexible working hours (according to individual agreement), 30 days vacation, mobile work Offer for occupational retirement & health insurance Promoting your individual development and career Wide range of health and sports activities (Urban Sports Club, company race, etc.) Leasing offers (Jobrad) Free charging station for e-bikes and e-cars Possibility of a time-out Annual employee events and social events Our bright and modern premises in Bergkirchen create a pleasant working environment in which we write both performance and well-being. We offer flexible working hours that make it easier to reconcile work and leisure. UNS At THORLABS we not only accept differences – we support them, we celebrate them and we live them for the benefit of our employees, our community and our products. We are proud to be a workplace for equal opportunities and we are committed to creating an inclusive environment for all. We welcome diversity, actively promote inclusion and welcome applications from each person. This is also reflected in our values that we live actively: