Head of Customer Service B2B (m/w/d)

Elis is Europe's leading expert in textile services. More than 56,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! In Germany and Austria, we supply our customers, from our 45 locations, which we support from our head office in Hamburg, with a variety of rental textiles, for example from hotel and gastronomics, health, industry and trade, so that they can work under best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you indefinitely as Head of Customer Service (m/w/d) for our location in Mörlenbach.

Leadership and development: management, mobility and promotion of the five customer service employees in the field of external and internal services Customer relationship: Responsibility for contact management and management of our business customers (B2B) including securing a high level of customer satisfaction Price negotiation: Conducting price negotiations with existing customers to ensure the profitability and further development of business relations Annual talks: Planning and implementation of annual talks with our business customers to strengthen long-term partnerships Further development: identification of growth and optimization potentials within existing business relationships Coordination: Close cooperation with other departments such as sales, production and logistics for smooth customer support

Qualification: Completed commercial training or completed studies in the field of economics, business management / business management, branding or comparable Expertise: Multiannual professional practice in customer service, ideally in the B2B sector Leadership competence: experience in the leadership of small teams as well as communication and motivation Negotiating skills: characterised ability to negotiate prices with business customers Customer proximity: High customer orientation and excellent service Analysis talent: Strong analytical capabilities and problem-solving competence

Company Bike Grant to the dream bike as part of our company bike program Occupational pension Local social and special services such as B. an occupational pension scheme Corporate Benefits Employee recommendation programme and discounts for various actions System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Teamwork Experienced teamwork with flat hierarchies and agile working and decision methods JOBV1_EN