Head of IT Helpdesk (m/w/d) - hybrid working (remote & presence)

Are you looking for new career opportunities and want to explore fresh professional horizons? Then you are right with us! Our customer is looking for a dedicated IT-Helpdesk (m/w/d) management to strengthen their team in Cologne. We woke up your interest? Then we look forward to your application and getting to know you! You are responsible for the technical and disciplinary management of the IT-Helpdesk team. In doing so, you set clear targets, promote the further development of team members and ensure a service-oriented working environment You handle the management and deployment of all IT standard hardware in the company, such as notebooks, desktops, monitors and mobile devices You are responsible for the continuous optimization of IT services, including control of the ticketing system and coordination of incident and problem management processes You plan the personnel needs, take care of the deployment planning and promote the training and training of your employees You manage the entire life cycle of IT hardware, from procurement to disposal. This includes planning and implementing hardware rollouts and improving inventory management processes. You also keep in mind optimization potentials of the Helpdesk processes in order to continuously develop the service quality and processes, with a careful documentation of all processes being self-evident for you You implement and implement Mobile Device Management (MDM) solutions for the secure management of mobile devices. You define the relevant policies, provide regular updates and ensure the availability of devices

You have a degree in Computer Science or Business Informatics. Alternatively, you bring a completed training in the IT sector You can look back on several years of professional experience in IT support or Helpdesk. You have deep knowledge of IT infrastructures, operating systems and the common IT service management tools. Mobile Device Management experience is also part of your expertise. In addition, you already have experience in disciplinary leadership You have sound knowledge of IT infrastructures, software distribution and hardware deployment You are a communicative team player with strong analytical skills. You can understand complex topics and develop customer-oriented solutions. Even in stressful situations, you keep a cool head and keep your team safe and confident

unlimited contract Payment by air (TV-N) Special payments bAV 30 days, plus relief days Possibility of Homeoffice Possibility of a Kitaplatz Germany ticket Continuing training- bicycle leasing Transfer of affordable living space And much more...! !