Wissensmanager Customer Support & Operations (m/f/d)

You are the first contact person on the subject of knowledge management, maintain the knowledge base for our customer service and work significantly on the further development and optimization in the direction of digitalization You are responsible for the timely publication and at the same time ensure a specific, unambiguous and understandable disclosure of the information In addition, you define the KPIs around your task area and ensure compliance with the information flow You use data analysis to identify the most common customer and store requests. Based on this, you create preventive self-service offers and optimize processes to avoid inquiries from the outset

A successfully completed commercial training or a comparable qualification with relevant professional experience form the basis for the position A wealth of experience with modern contact channels, such as Bot, AI or Chat, to be able to assess and expand these professionally You have already gained experience in AI solutions or community systems and have a strong customer and service orientation Use your process-oriented thinking and pronounced analytical skills for a result-oriented operation You can easily write targeted texts to keep the knowledge base and FAQs up-to-date and understandable for internal and external teams as well as our customers

37.5-hour week 30 days off Work Christmas and holiday money Benefits Comprehensive onboarding Personal discount & shopping vouchers Sports groups & leisure seminars Hansefit Grant for the Deutschlandticket Free parking Bike leasing 50% Mobile work Corporate Benefits restaurant ROSSMANN-Ferienwelt Employee-oriented family business ROSSMANN Learning World ROSSMANN Days of incorporation Company apartments Exclusive Coupons