Employee HWO / Assistant to the Customer Center Manager (m/f/d)

General office activities and processing of organizational tasks including the acquisition of external rent calls (service hotline) and the transfer of information within the KCL or to the external KRM service provider Establishment of IH messages in the SAP-based ticketing system, unless there is a contractual responsibility of the KRM service provider Collection, evaluation and compilation of documents and inventory data Pre- and pre-processing of predetermined information, preparation of drafts by prior assessment Guide/maintain the KC-related central storage units (e.g. functional mailboxes), the group drive and the storage units in the e-data, incl. Creation and maintenance of appropriate storage structures Monitoring and distribution of central digital inboxes Organizing preparation and follow-up of meetings, Jour fixe, appointments, workshops etc. incl. Protocol implementation Coordination and preparation of the plausibility of appointments Procurement and distribution of literature and materials Regular. Determination of procurement requirements for master craftsmen Procurement of master / craftsman parking tickets Business cards, service handies, IT equipment etc. Regular. Determining the need for all service travel permits in the KC and reporting to regional area Regular. Determining training needs by oral and written queries and notification to regional authorities

Invoicing processing using SAP/BLALIMA, including checking and determining the correctness of incoming invoices, insofar as the invoice processing is the responsibility of the customer center content pre-checking of incoming invoices in the customer center Pre-acquisition and preparation of booking documents

Support for customer centre management in the preparation and implementation of decisions Quality assurance of key data and basics Compilation of budget reports and support for customer centre management in budget planning Support for customer centre management in the management of vacancies in the coordination and implementation of the leasing process to reduce voidness when checking the existing data in SAP including Taking corrections Plausibility of the WEWO1 organizational plan in coordination with the customer centre management and reporting of any adaptation needs to the regional area Processing of simple tenant complaints including the production of a draft response, as far as the customer centre is responsible or the processing has been transferred to it

Plausibility of the WEWO1 organizational plan in coordination with the customer centre management and reporting of any adaptation needs to the regional area Processing of simple tenant complaints including the production of a draft response, as far as the customer centre is responsible or the processing has been transferred to it

Qualification: Graduated commercial vocational training, preferably to the real estate businessman (w/m/d) Competences: Basic real estate knowledge desirable Good application knowledge of IT standard applications (Microsoft Office) Knowledge in SAP desirable or willingness to acquire this short term Other: Green, careful and reliable operation Good organization skills Good opinion Own initiative and capacity for creative and conceptual work Ability to work independently, target-oriented and safe even with increased work volume Good communication skills Customer- / address-oriented behaviour Ability to team-oriented action, critique Good judgment Ready for business trips Class B driving licence and the willingness to carry on self-service vehicles

An interesting and varied activity with all the advantages of a large public employer Compatibility of family and occupation in working time Mobile work incl. equipment for mobile work Possibility of renting an apartment from the stock of housing care of the Federal Vocational development opportunities and extensive training opportunities Occupational pension Special annual payment by applicable tariff provisions 30 days off Health promotion and precautionary measures Economic situation Grant to the DeutschlandJobTicket (DJT)