Customer Service Manager (m/f/d)

Central contact and support for our key customers in close cooperation with our support, development and professional services teams Building and maintaining long-term, trusted customer relationships to ensure high customer satisfaction and service quality Control of support performance including support of our teamlead support Priority of incoming support requests for urgency and business impact Analysis and monitoring of ticket revenues in key accounts, as well as control and tracking of tickets to the successful solution Proactive identification of optimization potentials in the support process and continuous improvement of support and service processes Ensuring the timely implementation of measures Creation of reports and status updates for customers and management and direct reporting to the COO Participation in escalation management and solution strategies

Multiannual experience in a customer-oriented role, e.g. customer success, service delivery, IT support or technical account management ideally in the healthcare environment Customer-oriented thinking and sovereign appearance Knowledge gained in handling ticket and knowledge management systems, especially Jira and Confluence Embossed technical affinity and understanding for complex IT systems Strong communication and organizational capabilities Ability to clear priorities in a dynamic environment Ideally first experiences in the leadership of teams

Depending on you can work remote, hybrid or at our office Combine holiday with work: Use up to 20 working days of work in the EU Flexible working hours that fit your personal and family situation and of course a sliding time account eGymWellpass and Corporate Benefits Occupational pension Team events for beer and water drinkers, vegans, allergy sufferers or all-essers – with us everyone and everyone is welcome, whether old or young, loud or quiet, fairy or not – our “Come as you are” mentality is part of our identity and, and...