Front Office Agent € 1,000.00 Recruitment Bonus (m/f/d)

The Best Western Plus Hotel Böttcherhof is located in the south-east of the Elbmetropole and has been standing for over 30 years for a 4* standard with individual touch as well as the latest technology in all areas. 164 rooms of the business to deluxe category, 20 event rooms from 19 - 200 m2, the restaurant ''Johann ́s'' with conservatory (134 seats) and the bar ''Johann ́s'' not only offer our business, MICE and leisure guests a variety of offers and options, but also our team of employees! Do you love to conjure every guest a smile in the face and realize that the role as host is passion and profession at the same time? Then you are right with us! To support our reception department, we are looking for you as a Front Office Agent (m/w/d).

Type of employment: Full time

Check-in and check-out Control of arrivals and departures Guest correspondence Booking services (minibar, etc.) reception and communication of telephone calls, faxes and messages competent and immediate forwarding of information about VIP-Treatments and early and late departures to housekeeping Application of the PROTEL hotel program and MS Office Acceptance and processing of individual reservations Cash management, credit card billing and correct accounting Ensuring a smooth process in your layer Training of trainees courtesy and professional handling of guest complaints and complaints as well as ensuring immediate clarification

You have: a completed training in the hotel and first professional experience in the reception an open, natural and communication-strong personality a gastr-oriented appearance and reliability and team spirit a service-oriented thinking and acting Joy in handling national and international guests good knowledge of German and English good computer skills and hotel software systems, ideally PROTEL

a hiring premium of € 1,000,00 brutto, split to 2 payments a dedicated, motivated and well-launched team of employees a family working atmosphere a varied and interesting activity Remuneration: Classification according to the wage and salary agreement (Dehoga Hamburg) in the valuation group 3 Internal rise possibilities short decision paths free professional clothing and cleaning Grant to hvv Deutschlandticket (digital job ticket) free personal parking Service wheel leasing after 6 months of service (cooperation with your-jobbike.de) catering in our staff canteen – including water, coffee, tea and fruit. (The billing takes place with the current reference value.) annual employee events Best Western Training Program discounted accommodation at all Best Western hotels and Personights