Team Lead Customer Service - North America

As part of the world's leading MSC Mediterranean Shipping Company shipping company, we rely on innovation, sustainability and outstanding quality to offer our customers reliable and efficient logistics solutions. Our company values are based on responsibility, dynamic cooperation and strong commitment to promoting the professional development of our employees. We value the unique value of each individual, promote diversity and offer fair opportunities for sustainable growth – for our employees, customers, partners and the environment. SWEDEN? Now change your ride area to the shipper and take the rudder in your hand. Become part of our family-run company and shape our growth course in our team in MSC Germany – Hamburg Team Lead Customer Service – North America (M/W/D)

You are responsible for the operational processes in the customer service team, which you are professionally and disciplined, and you are instructing your course to contribute to the achievement of our corporate goals. You proactively analyze the existing structures and processes to continuously improve them and thus provide our customers with a high quality customer journey. You promote the development of your employees through clear objectives, feedback, individual development plans and a sustainable error culture. You support your team in day-to-day business, e.g. in the processing and implementation of all customer requests, e.g. in the case of changes in bookings and schedules or support in the clarification of container complaints and other claims.

You are a shipping businessman (m/w/d), a merchant for forwarding and logistics services (m/w/d) or have completed another commercial training or study, ideally with a logistics focus, and brings well-founded professional experience in the logistic field. Do you want to take the first steps with leadership responsibility or do you already have experience in personnel management? For us, you like to work with people and enjoy developing your team and you. You convince by your communication strength as well as an independent and solution-oriented working style. You have fun thinking analytic and driving developments forward. You also have very good German and English skills.

Flexible working hours: in the form of a sliding time model with working time account Monetary grants: cash benefits, contribution to occupational pensions, holiday allowance, discounted lunch Need-oriented integration programme Health and environmental benefits: free gym, JobRad, grant to Germanyticket ... and many more. JOBV1_EN