Vereinigte Stadtwerke Netz GmbH | Germany | 23xxx Ratzeburg | Permanent position | Full time | Published since: 21.07.2026 on stepstone.de
Head of Customer Service (m/f/d)
Job searched, team found. Regionally rooted, forward-looking in action. The United Stadtwerke GmbH supplies Ratzeburg, Mölln, Bad Oldesloe and surroundings with electricity, gas, water, heat and modern telecommunication solutions. As a regional energy service provider, we actively shape the energy transition – reliable, sustainable and together with a dedicated team. As part of a retired succession, we are looking for a dedicated personality that takes over the previous function. We therefore set up early and thus ensure an adequate period of incorporation. Entry is scheduled for 01.01.2027, with flexibility in the appointment agreement. The body shall be permanent and full-time. Become part of our team in Ratzeburg.
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Your tasks • Your profile • What we offer
Total responsibility for customer service in the energy industry (payment input processing, receivable management, market communication, supplier change, billing, front office) Professional and disciplinary leadership of the customer service team and customer centers Ensuring high service quality and customer satisfaction Strategic development and optimization of processes in customer service (e.g. digitalization, automation) Responsibility for regulatory requirements in the energy sector Accompanying the ERP Migration Project
Completed studies (e.g. business, energy or comparable) Multiannual professional experience in customer service, ideal in the energy industry Proven leadership experience and strong leadership personality Very good communication skills, safe occurrence and high social competence Decision strength and enforcement capacity as well as structured, responsible functioning Analytical thinking, pronounced process orientation as well as high customer and solution orientation and loadability in challenging situations
Attractive remuneration according to TV-V and a utility vehicle Occupational pensions, JobRad and on request a service handy with private use 31 days holiday and additional free days on Christmas Eve and New Year's Eve Varied tasks, regular team events and business sports
Location
 | Vereinigte Stadtwerke Netz GmbH | |
| 23909 Ratzeburg | ||
| Germany |
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