Museen der Hasso Plattner Foundation gGmbH/DAS MINSK Kunsthaus in Potsdam | Germany | 14xxx Potsdam | Permanent position | Part time - flexible / Full time | Published since: 30.01.2026 on stepstone.de
Employee in guest management & telephone service part-time (at least 32 hours/week) or full-time (40 hours/week) (m/f/d)
The museums of the Hasso Plattner Foundation gGmbH are a non-profit organization in Potsdam DAS MINSK Kunsthaus in Potsdam and the Museum Barberini. The Museum Barberini, the Kunstmuseum in Potsdam's historic centre, has emerged since the opening in 2017 with exhibitions on art from ancient times to modern times. Parallel to the changing exhibitions, the Museum Barberini permanently presents the collection of French impressionists of the Hasso Plattner collection. With DAS MINSK Kunsthaus in Potsdam, another cultural attraction was created in 2022. Starting from the works of the Hasso Plattner Collection, which were created in the GDR, the exhibition house builds a bridge between art from the GDR and younger, contemporary positions. The museums of the Hasso Plattner Foundation gGmbH are looking for: (m/w/d) in parttime (min. 32 hours/week) or full-time (40 hours/week) As part of the guest management, you and the team are the first point of contact for our visitors: in the lobby and on the phone. Through your use, you will allow visitors: a unique visitor experience in the exhibition by taking over the following tasks depending on the classification in the service plan:
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Your tasks • Your profile • What we offer
Friendly, professional care of our national and international guests in the lobby and by telephone; proactive information on exhibitions, guided tours and offers; Answering questions about visit Coordination of the daily procedures in the foyer, ensuring a smooth process, setting up a daily report, working up and guidance of the work students, and monitoring compliance with the regulations output/maintenance of audio guides and accompanying media; preparation of group tours and workshops; Complaint management with solution-oriented approach Support in preparation and follow-up as well as support for (end) events such as failures, readings, lectures and concerts preparation of service plans; Introduction of new colleagues Ensure order and cleanliness in the work area Quality assurance in telephone service through monthly evaluations, deriving improvements and passing on the findings in the team Regular exchange with other teams to continuously improve processes and service quality.
You are strong in communication and are characterized by visitor-oriented thinking and acting, commitment and responsibility. Ideally, you have already gained first experience in a comparable role in museums or other cultural institutions. You have ideally experience in creating schedules (including legal bases such as pause regulations) The theme of the exhibition awakens your curiosity and You are ideally affin for technology. You are reliable and ready to work even on weekends and holidays. You speak German and English at least fluently and a language very well. Other language skills are an advantage, but no need.
A varied working environment with changing art exhibitions and diverse events A motivated, friendly team and an inspiring working atmosphere with regular employee events and trainings Considering personal circumstances in the design of the service Slender organisational structure and a generalist team An extensive benefit package, including a monthly mobility budget, food grant, Urban Sports Club compassion and recovery aid Please send your application (letter, resume as PDF) in electronic form by 27.02.2026 with the tag Customer Management to jobs@museen-plattner.de. Please understand that we will only contact suitable candidates due to the variety of applications. .
Location
 | Museen der Hasso Plattner Foundation gGmbH/DAS MINSK Kunsthaus in Potsdam | |
| 14467 Potsdam | ||
| Germany |
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