Customer Service Manager (m/w/d)

Genuine financial experts are fast, very in demand and therefore their market value is high. Whether in the area of Accounting, Controlling, Corporate Banking, Interim Management, Treasury or Risk Management, Hays can open doors and advise you on your next career step free of charge. Depending on your interests and ideas, we will give you the right job. Register and benefit from interesting and matching positions and projects. We look forward to seeing you. About the company

Our customer is one of the fastest growing and most visible fintech startups in Europe Central office in the middle of Munich or Berlin

Reliable contact person for existing customers and interested parties via telephone, email or chat Close cooperation with other disciplines in complex enquiries for quick solution finding Own responsibility for the satisfaction and binding of the client Continuous expansion of expertise in the financial sector Use of customer feedback and close cooperation with the areas Product and Operations to identify product potentials and internal processes

Completed training Advantageous experience in the finance, banking or insurance sector Affinity for capital market products and digital solutions Friendly and solution-oriented way of working to convince customers Ability to work under time pressure conscientiously and detailed Very good German knowledge (C1) as well as good English knowledge in word and writing

Varied activities in the field of customer service with a lot of customer contact Possibility to expand expertise in the financial sector through internal training Engaged team in a growing company Attractive further development possibilities, as well as regular team events Attractive locations in Munich and Berlin Content information

The entry level is 37,000EUR gross, annual JOBV1_EN