Customer Advisor Complaint Management / Hotel Comparison (m/f/d)

CHECK24 is the comparison portal: We are market leaders and dynamic startup in one. At the CHECK24 hotel comparison, our customers will find the best hotels at the lowest price – and worldwide! Since 2014, we have created a transparent market comparison with our partners and enable our customers incomparable travel experiences. But even in the best planning, everything is not always perfect – and right here you come into play! Whether before, during or after the trip: Our customer service is by phone and e-mail to our customers, listens, checks solutions and always finds a customer-oriented answer. Quality, reliability and real service orientation are the first. To support our team, we are looking for you as soon as possible: Account Manager (m/w/d)

You address our customers in complaints and problems about their hotel booking – both by email and by phone With your expertise, you carefully examine complaints, evaluate facts objectively and guide appropriate measures Own responsibility You follow ongoing complaint cases and secure a timely, transparent solution In exchange with national and international hotel partners, you clarify complaints targeted and solution-oriented You work flexibly in the layer system between 7 and 22 o'clock (spring, middle and late) and are also in use on individual weekends and holidays – with scheduleable working hours within a 5-day week

Experience in telephone and written customer contact, ideally in complaint or complaint management Complete training in commercial or tourist areas desirable You also keep a cool head in stressful situations and remain solution-oriented Embossed service orientation as well as the ability to professionally convey complex situations Teamplayer (m/w/d) with pleasure in joint achievement and own ideas German and safe knowledge of English in word and writing Safe handling of popular PC and Internet applications

We appreciate your commitment and want to work together in the long term: unlimited contracts, an attractive remuneration for weekend, holidays and late shifts as well as annual rewards for special successes. The takeover of responsibility is additionally rewarded. Coupons for numerous CHECK24 products, a subsidized occupational pension and many other benefits are available at the top We drive you forward: Individual development and further education through our strong and sustainable growth. We also support your development with professional training and regular feedback talks Your ideas are important to us: self-sponsored work with the introduction of own ideas in small teams with strong team spirit. Short decision-making procedures are of course for us Personal exchange and team spirits are driving you forward: we maintain our office culture with personal exchange, close cooperation and great team involvement. On Friday there is the possibility for “Home Office” (mobile work). We are far more than just colleagues – convince yourself of our CHECKito Spirit You can easily get to us: Central location directly at the city port. Thanks to the help of the Job/Germany Ticket and Bike/EBike-Leasing you come to the office in a climate-neutral and cheap way With us you are flexible: The shift plan is prepared, taking into account wishes, at least four weeks in advance. Here you can feel comfortable: free drinks, cereals and fresh fruits provide energy. There is a free, varied lunch several times a week Attractive sports program through a personal trainer: Keep fit through yoga, backfit, boot camp training or in between in the “Move Break” We crawl up the sleeves together and celebrate our successes: we have a collegial and friendly environment. At regular office parties, team events and our legendary summer and Christmas celebrations we celebrate together