Service Account Manager*in

Are you looking for an exciting work with a positive social impact? Let us work together to create the basis for a modern and future-oriented Berlin administration and to promote digitalisation – become part of our team! We are looking for effective support for the customer and products department: 2x Service Account Manager (Entgeltgruppe 12 EntTV ITDZ Berlin / TV-L Berlin / 3rd ÄTV ITDZ Berlin)

First contact person for your customers within the operating phase Participation in the provision and contract creation and control of the internal implementation of the contractually agreed services Active execution and responsibility of service level management (monitoring of SLAs & escalation levels, performing service reviews with your customers) Customer management, taking into account your expenses, as well as identifying the risks and potentials you use for strategic development and service optimization Creation and adaptation of service concepts to ensure service quality Takeover of role as (partial) project manager for service-relevant topics

It is essential to carry out the tasks: Complete bachelor's or specialized higher education or otherwise acquired comparable knowledge and skills In-depth knowledge in the entire range of IT Service Management Knowledge and experience in communication with internal and external stakeholders Knowledge and experience in planning and controlling to manage the services to be responsible to the customer and to consistently comply with agreed measures Knowledge of effective strategies for maintaining and optimising customer relationships In-depth knowledge of communication rules and addressable exchange of information at political level It is also advantageous to carry out tasks: High organisational, cooperation and team skills as well as independent, structured working methods Know-how to identify all relevant stakeholders and expressiveness to target groups and situations Impressed communication and serviceability and a high level of customer orientation Knowledge of Berlin administration and the role of ITDZ Berlin

Agile team work Digitization only works together. We value a vibrant agile teamwork and a dedicated leadership culture and perform team events. You'll get a mentor from the agile team to your side to get involved. Future security Safe employment in a versatile and responsible position with exciting and varied tasks. Work-life balance 30 days of recreational leave, free days on 24.12. and 31.12., flexible working hours possible, compensation of additional work possible, individual part-time models, possibility of mobile work and occupational childcare. Development perspectives A diverse range of training courses for the comprehensive integration and further development of your skills and skills. Health management We remain in motion through operational health management with operating sports groups, sports events, mobile massages, social and co-workers advice, and health courses. Benefits Compensation according to 3rd ÄTV ITDZ Berlin and additional services according to the collective agreement of the countries (TV-L), such as special payment of the year, additional service of the VBL, cash benefits, grant to the BVG company ticket or service bike, covered bicycle parking space, and the possibility of renting a car park, as well as a recommendation premium to recruit new employees. JOBV1_EN