Service Advisor for Passenger Cars Mercedes-Benz (m/f/d)

You are in direct customer contact and represent our car house You advise competently on maintenance and service You ensure a reliable and timely execution of service orders You serve our customers throughout the service process (from dialogue acceptance to vehicle return) You determine customer requirements and organize repair processes Ensure customer satisfaction and mobility You follow orders and dates including quality control You take over professional complaint management

Ideally, you have completed a training as a certified service consultant or a further training as a motor vehicle master – alternatively a technical or commercial training in automotive trade You are also welcome as a cross-income*in with a pronounced automobile-related affinity First knowledge of auto-house-specific IT systems in the service and order process are advantageous You show high willingness to continue training and personal development You convince with strong communication skills, team spirit and strong sales talent Customer orientation, a safe occurrence as well as an open, sympathetic way to draw You have empathy in dealing with customers and think solution-oriented A sales-oriented way of thinking and enjoying active customer contact complete your profile

You can look forward to a varied and responsible area of work that offers exciting challenges in everyday work. Your workplace is safe and is located in an established and future-oriented company. You will also have access to individual, specialist training and development opportunities with regular training. You benefit from an attractive remuneration with performance-related components and regular feedback talks. A pleasant operating climate with family team culture and appreciation with each other awaits you. In addition, modern jobs and structured processes are available for efficient work. Look forward to short decision paths and flat hierarchies. We also support you in your personal and professional development. .