Manager CX Technical Lead (m/w/d)

As a world leader in filtration, MANN+HUMMEL develops solutions for automobiles, industrial applications, clean air in interior spaces and the sustainable use of water. With team spirit and open communication culture, we are constantly working on our vision 'leadership in filtration'.

Technical implementation and further development of CX solutions along all touchpoints taking into account a holistic customer journey strategy (Experience platforms, CRM, CDP, Service, Support) Advising the CX Core Team with regard to technological possibilities, feasibility, effort estimates and system architectures Close cooperation with the adjacent areas (e.g. IT, Solution Architecture, Data & Analytics, DevOps, Product Management) and external partners Technical management and integration of the tools used as well as the Digital Experience Platform Stacks (e.g. Salesforce, Adobe AEM, Azure, AWS, Marketing Automation, CDP, DAM, PIM etc.) Ensuring a robust API architecture, system integration and data consistency Monitoring and control of technical KPIs such as system availability (>99.9 %), response times, API success rates and platform stability across all touchpoints Definition and implementation of technical standards and safety and compliance requirements Promoting AI transformation by implementing intelligent automation, machine learning solutions and data-based personalization within our digital ecosystem (Horizon 2)

Education: Successfully completed studies in the field of (economic) informatics, digital business or a comparable qualification Professional experience: Multiannual professional experience in the technical implementation of complex CX or DXP landscapes in international corporations Expertise: Deep experience in the technical control and integration of digital CX platforms Very good knowledge of modern technology stacks (e.g. API architectures, cloud infrastructures, DevOps) Knowledge of governance, security and performance standards in digital ecosystems Experience with agile methods and cross-functional cooperation

Language knowledge: Very good knowledge of German and English in word and writing Personality: team skills, communication skills Methodological and structured working methods High quality standards and enthusiasm for digital innovations

Diversity and inclusion are part of our DNA. We only filter by the best talent. We therefore welcome applications from all people regardless of age, gender, origin, origin, obstruction, disability or other legally protected reasons.

They work with a high degree of autonomy and discretion A performance-oriented payment and extensive social benefits 35 week hours in sliding time or working time (depending on position) plus 30 days holiday Everyone has talent: Our talent management process supports you in your professional development Company's operating restaurant Occupational places in a private daycare facility in the vicinity (both U3 and U3 places) A modern occupational pension as a supplement to your statutory pension insurance Additional private health insurance (e.g. dental additional insurance) A large number of discounts in our Corporate Benefits Portal (e.g. on holiday trips, fashion, insurance, etc.) Mobility offers: grant to the Germany Ticket, JobRad-Leasing as well as e-store columns in the free car park with company-owned charging rate JOBV1_EN