Customer Service Manager Front Office, Salon, Germany (m/f/d)

In this position you take over the leadership and further development of the front office team and report directly to the Head of Customer Service. As a manager (m/w/d) of the Customer Service, you are responsible for the area of the front office for the Salon business Germany based in Darmstadt. The focus is on promoting customer satisfaction through the efficient processing and optimal control of all E-COM, key account, wholesale and salon customer orders. You are in direct communication with customers, internal departments and our sales department. In addition, the goal is to further develop the customer service team and the customer service function as a central strategic success factor.

This position is one up to 30. September 2027 temporary full-time job in Darmstadt (hybrid working model).

What you will do: Order acceptance and processing by phone or e-mail for all customer groups (Salon, wholesale, e-commerce). Ensuring fast, precise and service-oriented processing Processing credits, returns and discount corrections for E-COM, key and wholesale as well as independent processing of complaints in compliance with internal guidelines. Order control taking into account internal listing and contract specifications (sortimente, conditions, special agreements). Ensuring timely and correct order processing. Leadership, coaching and development of the front office team. Ensuring high service quality, team performance and continuous further development of employees. Participation in projects related to customer service topics (e.g. process optimization, digitization, system introductions). Support sales teams for logistical issues and analysis of sales and promotions. Coordination of appointment and special orders, including monitoring of delivery dates and smooth special processing in appointment business.

Professional training with appropriate training in the field of leadership or corresponding professional experience Multiannual experience in sales, telesales or in a comparable position Experience in the leadership of smaller teams Safe handling of MS Office Good knowledge of sales techniques and the management of sales talks, especially by phone Very good communication skills, written and oral Economic and cross-sectoral thinking and action Community policy, economic and social cohesion. High sales orientation, self-motivation and final orientation. Teamability, resilience, flexibility, high commitment, targeted thinking and acting. System affinity and good knowledge of SAP & MS Office. Very good language skills in German in word and writing, reliable in English Embossed, organizational skills and sense of responsibility Product knowledge of the beauty sector Very good language skills in German and English in word and writing High social competence and strong team skills Practical service and service orientation Organizational and self-responsibility

As we work: The award as one of the world's most ethical companies in 19 consecutive years underlines our strong corporate values. We do not compromise quality and produce our products with care for the consumer and the environment. At Kao, all employees can actively shape their job and career. We work closely together to achieve our common goals and always offer our customers the best What we offer: a friendly and flexible working environment with an appealing salary in the chemical industry tariff and other performance packages, such as a funded company pension provision, a long-term account and the possibility of continuous development, for example with access to comprehensive e-learning offers from our own Kao Academy as well as over 16,000 learning content from LinkedIn Learning, to achieve tangible results. At Kao your voice is heard. We believe that change is created by taking chances into your hands, so we appreciate and reward entrepreneurial thinking and innovation. .