Stadtwerke Troisdorf GmbH | Germany | 53xxx Troisdorf | Permanent position | Full time / Home office | Published since: 16.03.2026 on stepstone.de
Customer Service Hotline Clerk (m/f/d)
For over 100 years, we have been standing as a civil-city plant of Troisdorf for a reliable supply of people – with electricity, natural gas and drinking water. Today, we are making much more than just the supply: we are driving climate change and digitization, strengthening the digital infrastructure and developing solutions that make our region smarter and more sustainable. For this we focus on innovativeness, openness and the joy of change. If you want to actively shape this future, we offer you a modern, responsible and regionally rooted work environment. For our customer service we are looking for one full-time at the next time: Senior Consultant (m/w/d)
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Your tasks • Your profile • What we offer
Telephone and written customer requests for power, gas and heat Expert advice on contracts, tariffs and products Edit customer requests in ERP and maintain master data Record and process counter readings and impact changes Clear customer requests for invoices and payments If necessary, support customer service in the foyer and support sales actions
Commercial training, e.g. as an industrial businessman (m/w/d), or a comparable qualification Ideally first experience in customer service or energy management Safe handling of MS Office and pleasure in working with ERP systems High service orientation, communication strength and good organizational capacity Self-employed, structured working and strong team skills
Remuneration: rate according to TV-V & 13. Monthly content Work Life Balance: Home Office, flexible working hours & 30 days Additional free days: Christmas Eve, New Year's Eve & selected bridge days (e.g. Rosenmontag) Team culture: collegial, appreciation, innovative & open to new Development: individual training, qualifications & clear perspectives Social security: employer-funded occupational pension schemes & VWL Mobility: central location at Troisdorf Station, discounted job ticket & bike leasing Working environment: modern office equipment, ergonomic jobs & great team events
Location
 | Stadtwerke Troisdorf GmbH | |
| 53840 Troisdorf | ||
| Germany |
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