SoCura gGmbH | Germany | 50xxx, 51xxx Köln | Permanent position | Full time / Home office | Published since: 27.02.2026 on stepstone.de
Expert Service Design (m/f/d)
SoCura is a leading service provider for accounting, IT and human resources management in welfare, church and healthcare. Our employees are specialists in the processes of welfare organisations. Many of them are self-employed or have previously worked in hospitals or social institutions. The special needs of our customers are very familiar to us. As a subsidiary of the Malteser, we know the cultural, structural and legal peculiarities of the welfare sector. We optimize the processes and procedures of our customers - it remains more time for the core business: work with people.
Location: Cologne Type of employment: Full time, Mobile office possible Date of entry: now
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Your tasks • Your profile • What we offer
IT requirements management Commercial calculation, service planning and pricing in cooperation with the controlling Creation of service and product descriptions as well as SLAs Positioning of the services with customers, e.g. through suitable marketing documents and multiplier training Support for supplier selection Continuous further development of our service catalog (service improvement) and promotion of innovation Accompanying the transfer of new IT services to the company (Service Transition) Support in the reception and transfer of requirements in service concepts and in the development of standards (according to IREB) Participation in process optimization in the area of requirement management and service design Working with the decommissioning and processing of services Special and project tasks within the IT Business Partnering
Successfully completed technical or economic studies or a comparable qualification Ideally professional experience in Managed Service, IT Service or Requirement Management (IREB) Knowledge of service design according to ITIL desirable Industry knowledge in the field of welfare, church, health and social services are advantageous Commercial knowledge, especially in price calculation and cost-benefit analysis Experience in contact and dealing with customers, management of escalations and implementation of negotiations Very accurate, structured, solution-oriented and independent functioning as well as reliability, organizational skills and responsibility Embossed service and high customer orientation Team player with strong communication capability, high self-initiative, safe occurrence and decision-making and enforcement capability readiness for regular missions Class B driving licence
Modern corporate culture with individual workplace concepts Very good operating climate and an appreciation of one another Fair payment (deduct system) and promotion of occupational pensions (bAV) Home Office / Mobile Office Possibility and flexible working hours for a healthy work-life balance Work within the EU Training and individual development possibilities (SoCura career concept / talent management) Above-average health promotion (mobile massage, relaxation room, check-ups, etc.) as well as medical care Time credit for doctor visits and authorities Good transport connection (Job-Ticket, Company Bike, underground parking) Employer grant for canteen use Dog-friendly company Employee benefits, events and more
Location
 | SoCura gGmbH | |
| 50679 Köln | ||
| Germany |
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