Expert Complaint Management Supplier Quality (m/f/d)

You take on the technical responsibility for complaint management in the field of Supplier Quality and promote the development and development of the associated processes. Analyze existing processes, develop target processes and establish standardized processes, key figures and escalation mechanisms for auditable complaint processing. You control the entire complaint process from the identification of nonconform parts via containment measures to the sustainable avoidance of errors. In addition, you are responsible for the initiation, follow-up and quality assessment of 8D reports, ensure timely processing and assists in cause analyses together with internal departments and suppliers. You establish effective escalation management, moderate critical cases and ensure transparent decisions on quality, security or delivery risks. In close cooperation with Purchasing, Manufacturing, Logistics, Incoming Goods, Engineering and Supplier Quality, you develop interfaces and ensure effective cooperation along the entire value chain.

The basis is your successfully completed study in the field of quality management, mechanical engineering, economic engineering or a comparable qualification with corresponding practical experience. You have several years of professional experience in Supplier Quality Management, Customer Quality, Advertising Management or a comparable quality environment, ideally in an automobile series production. Finding knowledge of 8D, 5 Why, Ishikawa, Containment, as well as dealing with NCR and blocking processes, as well as good knowledge of relevant quality standards, such as IATF 16949 or VDA. You have already analyzed, conceived and successfully introduced processes and convince both in the operating daily business and in the further development of structures and processes. Safe handling of common quality and ERP systems as well as very good knowledge in Excel and reporting tools are part of your craftsmanship. You can communicate in English and in English in a reliable manner and move confidently in exchange with suppliers, departments and management. Personally, you convince by a structured, fact-based way of working, enforcement strength and the ability to attract stakeholders for common solutions.

Employer's contribution to benefits Welcome package shares Corporate Benefits Canteen Free drinks (coffee, water etc.) Free charging of electric vehicles Variable remuneration Remuneration 30 days off Further training e.g. .