2nd Level Support Specialist / Customer Experience Specialist (m/w/d) (befristet auf 12 Monate)

Porsche E-Bike Performance was founded to redesign mobility and develop innovative electric drive systems for e-bikes. We combine years of experience in the development of e-bike drives with innovative software solutions and extend them through the comprehensive knowledge, research and competence of Porsche. With Porsche E-Bike Performance, we design and produce groundbreaking systems under two brands: compact, lightweight FAZUA drive systems for agile e-bikes and in future also particularly powerful drive systems under the brand name Porsche. Our diverse, open and committed team is looking forward to new inspiring talents that want to shape the future of e-bike technology and establish a new bicycle culture with us.

You are the voice of Porsche eBike Performance and supports our bicycle dealers and riders via phone and email. In this team you share the enthusiasm for Porsche and FAZUA products as well as our services and set the foundation for an excellent customer experience You will find optimal solutions for our customers, as every conversation offers the opportunity for an exceptional service experience thanks to your enthusiasm for communication You like to deal with our drive systems, identify and solve deeper questions about our electric motors - after a comprehensive integration - with the help of our digital tools You regularly take part in training to build expert knowledge about products, services and communication, thus giving you the chance to develop from the Technical Support Agent to the Expert to the Specialist You can document all customer requests in our CRM system, create orders and wrap returns safely

You could already gain experience in customer support via phone, email or chat You bring true passion for customer service and responsibility for customer experience You have a good technical understanding and are interested in e-bikes You have a talent to actively listen to other people, to understand their concerns quickly and to deal with different types of communication Ability to research and capture technical information about multiple tools while talking to customers You are solution-oriented, keep a cool head in complex inquiries and bring the willingness to work into the technical problem solution You are good at building a sustainable relationship with the customer You have very good knowledge of German and good English in word and writing

We are a diverse and international team of creative minds, passionate bearers and progressive thinkers Your ideas are quickly implemented with us: introduce your thoughts, question the status quo and let your ideas become reality soon We offer a hybrid working model depending on the job. We support you in mobile work within Germany with the relevant hardware. In addition, at our Ottobrunn headquarters in front of Munich's gates you will find everything you need to work: beautiful premises, fully equipped kitchens, a huge terrace – and of course the best colleagues With our location in the magnificent Bavarian Prealpenland we have dream cycling tours right in front of the front door. You have the opportunity to lease your desired bike at JobRad or just grab one of our test wheels when they are available We do our best to live sustainability – and not just talk about it We promote training and support the ambitions of our team in all areas We believe in your recovery and our agility. That's why we offer 30 vacation days so you can refuel and absorb new inspiration

Your application Would you like to become part of the Porsche eBike Performance Team? Upload your complete application documents with your salary presentation and availability. JOBV1_EN