DP World | Germany | 41xxx Neuss | Permanent position | Full time | Published since: 15.04.2026 on stepstone.de
Customer Service Specialist (m/f/d)
About DP World Global trade is the heart of the global economy and offers a wide range of opportunities to improve the quality of life of millions of people worldwide. DP World plays a key role in promoting and optimising trade, which benefits both our customers and the communities we serve worldwide. With a team of over 120,000 employees in 75 countries, we are committed to promoting trade faster and more smoothly in order to create a seamless and sustainable supply chain. Through the clever combination of our physical infrastructure with state-of-the-art technology, we create efficient complete solutions that improve trade and reduce disruptions from production to delivery to the customer to a minimum. Our business areas - ports and terminals, economic zones, shipping services, logistics and technology - are in a fast process of reorganization and integration. We combine global infrastructure with local expertise to create more robust and efficient end-to-end solutions for the supply chain, which can change the international trade process in a sustainable manner. Syncreon, Imperial and P&O belong to the DP World Group. We are fully committed to equal opportunities in employment (EEO) and we firmly believe that the diversity of our workforce is a key to our success. Our recruitment decisions are based exclusively on your experience and qualifications. We are convinced that employees can work best in their authentic form, so we encourage you to present yourself as you are. We look forward to getting to know you. By submitting your CV and application documents, you authorise DP World to transfer and store your data to the global applicant database and to forward this information if necessary to evaluate your qualifications for these or other open bodies. .
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Your tasks • Your profile • What we offer
Control of daily customer orders to comply with the defined processes including derivation of necessary measures and implementation control Further development and coordination of settlements to customers: Examination for completeness and correctness of customer invoices Proactive identification and processing of process improvements Processing of 2nd-level requests Monitor, evaluate and analyze customer-related KPIs Date monitoring of customer orders and feedback to the relevant departments and customers: Preparation and participation in customer calls for quality and performance Contact person for internal and external process and settlement issues
Complete training in the commercial sector, e.g. as a buyer for forwarding and logistics services, or a comparable qualification At least 4 years of customer service experience, preferably in the logistics industry Multiannual experience in the further development of processes Practical experience in the commercial area of a forwarding is advantageous Safe handling of MS Office, especially Excel Very good knowledge of German in word and writing Self-employed, targeted and proactive working methods with high quality standards
Location
 | DP World | |
| 41468 Neuss | ||
| Germany |
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