Majori GmbH | Germany | 51xxx Leverkusen | Permanent position | Full time / Home office | Published since: 20.03.2026 on stepstone.de
Team Leader Managed IT Services in Leverkusen wanted - up to 70,000€ ! (m/f/d)
We from Majori GmbH are a personal consultancy with a focus on IT positions. For one of our existing customers, a future-proof IT service provider, we are looking for qualified reinforcement in the field of IT infrastructure in Leverkusen. .
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Your tasks • Your profile • What we offer
Technical and organizational management of the Managed IT Service Team (1st/2nd level, incl. Service Manager role)
Structure of daily business: Priority, capacity management, representations and clear responsibilities
Coaching and further development of employees, setting standards and understanding of roles
Technical Services for Smooth Transfers and Escalations
Ensuring efficient ticket processing, SLA performance and documentation quality in the ITSM system
Maintenance of defined processes (Incident, Service Request, Access, Change) as well as knowledge databases, runbooks and standard solutions
Implementation of service management tasks: reports, KPI evaluations, service reviews, measures from recurring disturbances
expectation management, transparent communication and quality assurance of external service communication
Operational cooperation with prioritized customer disorders, bottlenecks or complex 2nd-level cases
Multiannual experience in managed services, service desk or IT support, ideally in a system house/MSP environment First leadership experience or coordination of teams, professional responsibility or contact role
Very good understanding of typical customer environments: Windows Client/Server, Active Directory, M365 (Exchange, Teams, SharePoint), Network bases (VLAN, Routing, DNS/DHCP, VPN) and Security-Basics (MFA, Endpoint Protection, Patchmanagement)
Routinized in working with ITSM/ticket systems and structured processes (SLA, priorities, categories, escalations, workflows)
Team-oriented, take responsibility, actively shape and communicate clear and binding
Proactive mode of operation: you can pack yourself up and finish projects
Enthusiasm for knowledge sharing, mentoring and promotion of other team members
Experience with ITIL processes (Incident, Problem, Change, Request)
Building service standards, runbooks and knowledge management
An experienced, warm team with real expert knowledge Motivating performance culture: demanding, but without overload
Flexible home office options
Own training budget and training opportunities in continuing training
Visible effect: Your work has real impact with us and our customers
Variety guaranteed – it never gets boring
High investment in training and certificates, partly also according to customer needs
Flat hierarchies and short decision paths
Family-shaped, dynamic environment with room for change
Plenty of space for own projects and further development
Location
 | Majori GmbH | |
| 49074 Leverkusen | ||
| Germany |
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