Customer Service Center Employee (m/w/d)

Tepper Aufzüge GmbH is the largest manufacturer of elevator systems in North Rhine-Westphalia with nationwide locations. In addition to the distribution, construction, production and assembly of various elevator systems, a customer service is available for the care of existing elevator systems around the clock. Tepper Aufzüge GmbH is a TK Elevator company.

As a specialized business service center, we support the two TK Elevator Group companies TK Aufzüge GmbH and Tepper Aufzüge GmbH. To strengthen our Service24 Center team in Berlin Adlershof, we are looking for a dedicated employee (m/w/d) with the following tasks: Consumption and processing of fault messages and handling of incoming emergency calls Admission and control of Monteur inserts Connection of internal and external customers to the desired interlocutor Production and modification of orders Conducting remote diagnostics and trouble stack reading input and maintenance of technical data as well as preparation of evaluations and reporting

Friendly and accommodating way as well as a high service awareness Self-responsible and team-oriented working and high stress tolerance Flexibility (based on the 3-layer system 24/7) and ready-to-use Good knowledge of MS Office Technical understanding (SAP knowledge of advantage) Excellent German required in word and writing

Fair Remuneration & Future Security: Benefit from a transparent salary according to the metal and electrical tariff agreement of North Rhine-Westphalia incl. Holiday and Christmas money as well as special tariff payments. To this end, attractive models for pension provision for your financial insurance Flexible working environment & Balance: Work flexibly and hybrid, with 30 days vacation and a 35-hour week – for a perfect balance between job and leisure Development with Vision: Unfold your full potential through access to interesting training offers, e-learning as well as exclusive talent programs Health & Happiness: Benefit from childcare and nursing advice support, online fitness courses, nutrition advice grants, stress management and confidential co-workers advice Sustainable mobile: Use the Jobrad offer or the grant to the Germany Ticket for environmentally friendly and flexible mobility. Alternatively, free parking is available Responsibility & Commitment: Engage with us in the SOS children's villages and disaster relief, be part of our contribution to the UN Global Compact, support our CO2 neutrality mission and actively promote diversity and inclusion

We value diversity

We want to make our own diversity and welcome everyone – regardless of ethnicity, nationality, gender or gender expression, age, social origin, religion or belief, sexual orientation, disability, marital status or other legally protected qualities or status.

You have a disability and would like to work with us? We look forward to your application!

As a signatory to the Charter of Diversity, we are committed to a non-conscient and diverse working environment with equal opportunities. Although we are not fully barrier-free, we work every day to improve ourselves for you. Let us overcome barriers together and work on individual solutions that suit you. JOBV1_EN