IT Service Manager (m/f/d)

First Level Support: First Level Incident Management, suburban, telephone and remote service for the smooth operation of internal IT systems, jobs, printers and phones. Support, operation and further development of internal systems (Windows / Citrix) and applications in cooperation with the managed service providers. User and Permission Management: Administrative and Operational Care of the System for Permission Documentation and Administration of the Job Structures, as well as the establishment of User Authorities. Content management: Creation of templates for the internal document management system (Linux / LaTex). Implementation and monitoring of mass trades. TK system: support of the telephone system including telephone and telephone number configuration. Asset management: management, distribution, output, installation and withdrawal of soft and hardware sets. Maintenance of processes and documentation. Coordination of service providers: support in controlling and monitoring external service providers, including coordination of requirements and tracking of services. Co-operation in projects: support in the planning, implementation and support of IT projects and take over project-related tasks.

Training in the field of technical informatics or comparable training or professional experience in First Level IT support and/or authorization management A high degree of self-responsibility Experience in support of computer systems and applications (remote, telephone and suburban) Knowledge of server management in Windows, Linux as well as in Active Directory, LDAP and MS SQL In addition, you have pronounced analytical skills Teamability and Communication Strength

Work from home: Up to 50% of your working time is possible on a mobile basis. Holidays deluxe: 32 to 35 days – depending on the company, additionally free on Christmas Eve & New Year's Eve and extra holiday for climate-friendly travel. Lifelong learning: diverse training and individual development programmes. All-round protection: Occupational pension & Health insurance from the employer. Smart travel: Germany ticket for only 27,55 € per month. Bike it!: JobRad-Leasing for your bike. Modern equipped: laptop & smartphone – also for private use. Secure employer: 100% Sparkassen subsidiary and part of the Helaba group – awarded several times. Wohlfühl-Extras: Modern jobs, sliding time and a working environment that really allows work-life balance. .