Team Leader (m/w/d) Customer Service - hybrid working (remote & presence)

For our customers, we are looking for a dedicated team leader (m/w/d) customer service that takes care and coordination of a powerful customer service team. In this role you are responsible for ensuring first-class service quality and customer satisfaction. With your leadership skills and organizational talent, you can promote team cooperation and drive forward continuous improvements. You have the chance to work in a dynamic environment that evaluates your skills and gives you space to unfold. Direct switching allows you to enter into an indefinite position with our customer, which focuses on long-term, direct cooperation. Coordination of a 6-member team Ensuring reasonable and qualitative customer service Weekly analysis of reports on the current situation and the degree of achievement Supporting individual projects Implementation and monitoring of quality controls to ensure service efficiency Support for business customers Close cooperation with the sales team Acceptance and verification of contracts

They have completed commercial training or a comparable qualification Expertise in handling customer management systems is advantageous and desirable Ability to think strategically as well as analytically to optimize customer service processes Ideal experience in certification You have the ability to work effectively in a team and work in a fast environment flowing English skills Good communication skills and organisational skills

Attractive remuneration Look forward to a variety of tasks that make your everyday life exciting and challenging You benefit from an indefinite contract that offers you long-term security and opportunities for development Home Office options Employment, sickness benefit Development opportunities and promotion opportunities Good transport Regular feedback talks Parking, Jobrad, Corporate Benefits, Urban Sports Club JOBV1_EN