XSYS Germany GmbH | Germany | 77xxx Willstätt | Permanent position | Full time / Home office | Published since: 17.03.2026 on stepstone.de
Team Leader Customer Service (m/f/d)
XSYS offers integrated solutions for the flexo, book printing and prepress sectors worldwide – from systems for processing photopolymer printing plates to sleeves and adapters to complementary workflow technologies. The focus is on the success of our customers: With sound technical know-how as well as reliable service and support, we ensure that print shops, converters and repro homes achieve consistently high quality and productivity. To strengthen our team, we are looking for a dedicated personality as a team leader (m/w/d). In this role, you take the professional control of a customer service team and ensure smooth operations in international order processing.
.
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Control and control of the daily administrative activities of the CS team ICO assigned to the team manager, e.g. order acquisition (PO creation), order processing, maintenance of commercial conditions, handling of shipments, processing of credit/debit notes and complaint management including its own customer base Ensuring close cooperation between the headquarters and the ICO locations worldwide Exchange best practices and ensure standardized processes Support of international locations as needed Contact person for logistical processes and consultant for hazardous goods Control of the ICO storage processing and reduction of SLOB conditions Ensuring and supporting a proper settlement of account clarifications, credit/debit notes and customer data maintenance Cooperation in projects, such as the introduction of new digital tools Creation of reports Daily contact person for all relevant business questions
Experience in customer service, logistics or in a comparable area SAP knowledge required Very good knowledge of Microsoft Office (Excel, Word, PowerPoint) German and English skills, other foreign languages of advantage Open appearance and positive, business-oriented attitude Careful, structured and independent functioning
A modern, international working environment with flat hierarchies and short decision paths Exciting career and development perspectives within the company Flexible working hours with occasional home office days An attractive compensation package Various employee benefits, e.g. bicycle leasing or health care
Location
 | XSYS Germany GmbH | |
| 77731 Willstätt | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad