Service Level Manager (m/f/d)

Bonjour, Servus, Grüezi and Hello, we are SPIE Germany Switzerland Austria. We - these are 20,000 technology enthusiasts at 250 locations in Germany, Switzerland, Austria and beyond, which together with our customers make themselves strong for a climate-friendly and digital future. With our extensive expertise and enthusiasm for technical service we give the best for our customers - every day, in every project. SPIE Germany Switzerland Austria is a company unit of the SPIE Group, the independent European market leader for multi-technical services in the fields of energy and communication. More information: About us We are looking for a Service Level Manager (m/w/d) for the Leipzig location at the next possible time in the ICS division Projektmanager (m/w/d) Place of use: Leipzig Reference number: 2026-0394 Working time: Full time

Control and secure the agreed Service Level Agreements (SLA) including the introduction of escalations in case of deviations Central contact for VIP customers on all questions about IT operation and service quality Creation and presentation of service reports and quality reviews at management level Coordination of operational customer requirements including structured implementation management Support for the introduction, implementation and continuous improvement of IT services (Continuous Service Improvement) Examination of the technical and economic feasibility of new requirements together with participating specialist departments Ensuring compliance with contractual and economic frameworks Coordination of technical service specialists and external service partners as part of responsible customers and operating processes

Engaged personality with pronounced service orientation and pleasure in independent work in a technically shaped environment Complete technical training or sound experience in the IT or telecommunications environment (ITK) alternative: commercial training with high IT affinity and practical experience in the IT/TK sector Experience in direct customer contact and sovereign handling of challenging or escalative situations Safe handling of common MS Office tools (especially Excel, PowerPoint, Outlook) for professional creation of evaluations, reports and customer communication Embossed team capacity combined with analytical thinking Structured, responsible and organised work High self-motivation and readiness for continuous professional development Self-responsible and independent action

Reliability: unlimited employment in a modern environment in a crisis-proof and growing company Work-Life-Balance: flexible working hours, 30 days vacation and the possibility of home office for reconciliation of leisure, family and profession Development opportunities and perspectives: individual development opportunities through training and further training as well as varied tasks Responsibility: a culture with flat hierarchies, where you will enjoy full confidence from the first day and take responsibility Other lucrative benefits: attractive remuneration, private car service, employee share program (by our group membership to the SPIE), contribution to the company's retirement provision, employee recommendation program and corporate benefits (rebate at many brands and shops of any direction)