First Level Success Manager (m/f/d)

Welcome to blue directly – a leading company in the insurance industry that specialises in innovative solutions and dedicated customer service.

We are looking for passionate and committed First Level Success Managers (m/w/d) who want to strengthen our team and help our customers provide excellent support and tailor-made solutions. As a first level success manager (m/w/d) with blue direct, you have the opportunity to take on an important role in customer support and actively contribute to the design of your experiences with our products and services.

You are a team player with outstanding communication skills, a strong organizational talent and a passion for first-class customer service? - Then we cordially invite you to join our dynamic team and become part of our success story.

As First Level Success Manager (m/w/d), you play a central role in expanding and expanding long-term business relationships with our insurance brokers and structural distributors. You are the first contact person for our customers and is responsible for excellent support in connection with our platform.

Stock and relationship care of existing partners

Support our customers in their steps through our systems

Mail and telephone contact for questions about our systems and products

Answering enquiries about our ticket system/Helpdesk

Training and consulting of our customers (e.g. for initial equipment, product selection and product integration)

Implementation and/or support of internal and external projects

Customer advice in ordering processes of integrations

Customer First is not a buzzword for you. You have the right to offer our customers a real experience and to find the best way.

Communication is in your blood – you realize what your counterpart needs, form clear and empathic, leaving a positive impression.

You are curious and share your knowledge – whether with customers or in the team. Because you know, you grow faster together.

Technology is not a mystery for you – but your field of play. You work structured, independent and keep an overview of complex tasks.

You already have experiences in dealing with customers/partners and their support. Business training is a prerequisite. Quereinsteiger:innen welcome!

Pluspoint, if you know yourself in the financial services world – but don't worry, here you can also learn a lot of new things.

Your communication strength is thrilled – whether in personal conversation, on the phone or in writing. You will find the right words – and the right sound.

Security: An indefinite fixed position and an attractive fixed content

Work-Life-Balance: flexible working time models and various employee discounts on corporate benefits and bike leasing; We are also warmly welcome to support the reconciliation of work and family and your four-legged friend.

Personality & authenticity: We enjoy a family togetherness and flat hierarchies, a collegial and friendly environment with duz culture, which you will already experience in the application process. Our presence culture also benefits our onboarding process, as your personal, step-by-step support is guaranteed.

Agile's work & innovation: Your voice is heard. As part of our growing business, you have the opportunity to actively shape and promote topics.

Teamwork makes the dream work: In our open, multicultural and dynamic team, fun in everyday life and beyond working hours is part of it.

Good food, good mood: Our in-house Hansebistro offers a wide range of daily hot dishes, sweet and savoury snacks and delicious drinks. If you don't have coffee, don't you?

Team events: after-work parties, cinema and games evenings, as well as team trips at home and abroad are not rare with us.

Further development potential: standstill? - Not with us! We support you with internal & external offers in your further development. .