Technical Support Account Manager (m/f/d)

We are a motivated and dynamic team from Hamburg. Since 2004 as a full-service provider on the market, we as a web hoster offer everything needed for a high performance on the Internet.

Our focus is on the highest possible customer satisfaction, which we achieve through customer-oriented service and high-quality services at a fair price.

We place the greatest possible value on performance and stability. And if there are questions, our support with advice and action is available 365 days a year.

We believe that maximum satisfaction is also the difference in the workplace. Anyone who is satisfied, feels comfortable in the team can also convey satisfaction.

This is why TEAM is at the centre of our work.

You will also be part of our TEAMS. Our company is growing steadily and we from webgo are always looking for TEAMVERSTÄRKERN, who want to grow together with us.

For reasons of better legibility, the male form is used for personal names and personal main words on this website. Appropriate terms generally apply to all sexes in the sense of equal treatment. The shortened language form has only editorial reasons and does not contain any appreciation.

... include exciting tasks around the server landscape and our customers. Safe, confident and accommodating, you will process the various concerns of our customers by phone, live chat and ticket, and will be responsible for the satisfaction of our customers together with your team. Whether it is easy to consult, help to use or a technical problem.

Found experience in customer technical support via phone, live chat and mail. Ideally a completed training as a specialist in system integration or equivalent experience through training opportunities, professional years etc. Basic experience and interest in web hosting/webserver Terms like Linux, Apache, PHP, Shell and Postfix/Dovecot are not unknown to you fast and secure tapping on the keyboard Self-working and analytical thinking Interest in the world of IT and IT Communication strength Readiness to learn and a high degree of reliability Very good/safe German knowledge in word and writing

A company with a harmonious climate and culture characterized by responsibility & trust, helpfulness & appreciation, satisfaction & joy A safe and varied workplace A permanent employment contract with fair fixed salary 30 days off Benefits for health and mobility – through well-pass (sport and fitness), JobRad (e-bike leasing) and the job ticket (public transportation). Medical appointments within 5-8 working days Health budget for massages, physio, glasses, teeth etc., of 600€ per year Video telephony with doctors and health phone Health services (including family members) Promote your potential! We support you in further education Coffee, water and fruit go to the house Foodji-Automat with weekly subsidisation/employer subsidy for the entire workforce regular company events ensure variety